Head, HR Operations
Head, HR Operations
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Job Description
Responsibilities:
Lead and manage a team of talented shared services/operations professionals ensuring high levels of engagement productivity and quality
Build solid knowledge and ownership of operational processes within the team
Develop and implement strategies to optimize shared services processes across the employee life cycle including onboarding payroll and invoicing
Focus on improving customer satisfaction through process excellence
Support process standardization automation and continuous improvement initiatives in collaboration with product teams
Monitor SLAs and key performance indicators (KPIs); implement action plans to address areas of concern
Balance team health and productivity while ensuring compliance with regulatory requirements and internal policies
Manage relationships with internal teams and external service providers globally
Develop and implement training and development programs to enhance team skills and capabilities
Participate in annual budget planning and monitor expenses to ensure adherence to budgetary constraints
Oversee the performance of shared service systems tools and technologies
Maintain strong operational controls and assess/mitigate associated risks
Required Skills/Abilities:
Bachelors degree in Business Operations Management or a related field
812 years of experience in operations management with a focus on payroll shared services and process optimization
Proven track record of improving key metrics and achieving KPI goals
Strong ability to work independently with a proactive results-driven mindset
Excellent written and verbal communication skills in English
Strong interpersonal skills with the ability to effectively communicate across teams
Demonstrated experience in leading and managing teams
Experience collaborating with cross-functional teams and managing relationships with internal stakeholders and external service providers
Strong analytical and problem-solving skills
Experience in a startup or high-growth organization is a plus
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Employment Type
Full Time
