Senior Director of Operations (HR, Payroll & Customer Service)
Senior Director of Operations (HR, Payroll & Customer Service)
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1 Vacancy
Job Description
The Senior Director of Operations is a key executive leader responsible for the strategic and day-to-day oversight of the Human Resources Payroll and Customer Service departments within a rapidly growing home care agency. This individual plays a vital role in ensuring operational excellence across these departments enhancing the client and caregiver experience and aligning internal functions with the agencys mission and growth goals.
Key Responsibilities:
Customer Service Leadership
- Develop implement and oversee a comprehensive customer service strategy to ensure a consistently exceptional client experience from intake through ongoing care.
- Lead mentor and manage a team of customer service professionals focused on responsiveness empathy and accountability.
- Monitor service metrics implement performance improvements and resolve escalated client issues.
- Collaborate cross-functionally with clinical and operations teams to optimize client service delivery.
Human Resources Oversight
- Provide strategic leadership and operational guidance across all HR functions including talent acquisition employee relations compliance performance management compensation and benefits.
- Develop and implement HR policies and systems that promote a positive and compliant work environment.
- Support organizational development employee engagement and workforce planning initiatives.
- Ensure compliance with all applicable federal state and local employment laws and regulations.
Payroll Operations Management
- Oversee all aspects of payroll processing for a multi-state caregiver workforce ensuring accuracy timeliness and compliance.
- Identify and implement process improvements to optimize payroll efficiency and caregiver satisfaction.
- Maintain expert knowledge of federal and state payroll regulations and labor laws.
- Partner with HR to ensure seamless payroll and benefits integration.
Qualifications
- Bachelors degree in business administration Human Resources Healthcare Administration or related field (Masters preferred).
- Minimum 5 years of progressive leadership experience in operations with a strong focus on HR Payroll and Customer Service.
- Prior experience in the home care or broader healthcare industry is highly preferred.
- Strong knowledge of federal and state labor laws HR best practices and payroll regulations.
- Proven track record in developing high-performing teams and delivering operational improvements.
- Exceptional leadership communication and problem-solving skills.
- High emotional intelligence with a client- and caregiver-centered mindset.
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive benefits package (health dental vision 401k etc.)
- Opportunities for professional growth and advancement
- A mission-driven work environment with a passionate supportive team
Required Experience:
Exec
Employment Type
Full-Time
