Sr. Technical Support Engineer - Frontline
Sr. Technical Support Engineer - Frontline
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Job Description
About the Role
We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers field engineers and development and handle customer cases on a variety of platforms including Windows Mac and Linux. This person will be located in the West Coast and occasional travel may be required.
What are we looking for
- Cloud experience (GCP Azure AWS K8)
- Bachelor degree in a technical field
- Minimum two years experience in customer support or a customer-facing technical role
- Strong network and security knowledge
- Training delivery experience an advantage
What will you do
- Provide phone/email/chat-based customer support to our growing customer base
- Document case activities and interactions with clear and concise information
- Strive to resolve customer issues based on SLAs
- Document case activities and interactions with clear and concise information
- Maintain excellent customer satisfaction through means of professional proactive and personal service
- Work closely with our researches and development teams to determine root cause and possible solutions
- Contribute to our knowledge base by creating solution articles how-to guides and videos
What skills and knowledge should you bring
- Excellent customer-oriented individual strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Experience with endpoint and server-based security solutions is desired
- Experience with host base security solutions is desired
- Proficient in Windows Mac and Linux (mobile platforms a plus)
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical Vision Dental 401(k) Commuter Health and Dependent FSA
- Unlimited PTO
- Flexible Work Shifts Required (including weekends and holidays)
- Paid Company Holidays
- Paid Sick Time
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
Required Experience:
Senior IC
Employment Type
Full Time
