Service Head
Service Head
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
Position : Service Head
Job location : Pune
Key Responsibilities:
1. Operational Leadership:
Lead and manage all service/maintenance operations across depots/workshops.
Develop and implement standard operating procedures (SOPs) for consistent service quality and increasing efficiency
Monitor and improve workshop/depot efficiency productivity and turnaround times.
Strategic Planning:
Collaborate with the CEO and leadership team to develop long-term strategies and plans to improve service quality and efficiency.
Identify opportunities for efficiencies and cost optimization.
Spare part planning and forecasting
Create a pool of vendors to ensure supply of good quality spares
Team Management:
Lead train and develop a team of service managers workshop heads and technical staff.
Foster a performance-driven culture through KPIs and regular evaluations.
Customer Satisfaction:
Ensure delivery of high-quality customer service across all service points.
Analyze client/driver feedback and improve processes accordingly.
Financial Oversight:
Track and improve service performance metrics such as manpower cost per km maintenance cost per km spare part consumption/km lost km. penalties etc. (this is a representative list).
Compliance & Safety:
Ensure compliance with all legal environmental and safety regulations in theworkshops/depots.
Promote a culture of health safety and continuous improvement.
Technology Integration:
Oversee implementation of new technologies for diagnostics scheduling andanalytics.
Collaborate with the IT team to create dashboards to track service metrics andprovide actionable insights
Ensure compliance with all legal environmental and safety regulations in theworkshops/depots.
Promote a culture of health safety and continuous improvement.
Technology Integration:
Oversee implementation of new technologies for diagnostics scheduling andanalytics.
Collaborate with the IT team to create dashboards to track service metrics andprovide actionable insights
2. Key Skills & Competencies:
Proven experience in service management within the automobile industry
Strong leadership organizational and problem-solving skills
Knowledge of automotive repair processes (buses) and depot management
Excellent communication and interpersonal abilities
Data-driven decision-making capability
Familiarity with technology like ERP systems and maintenance management software
Proven experience in service management within the automobile industry
Strong leadership organizational and problem-solving skills
Knowledge of automotive repair processes (buses) and depot management
Excellent communication and interpersonal abilities
Data-driven decision-making capability
Familiarity with technology like ERP systems and maintenance management software
3. Qualifications/Experience:
Bachelors degree in mechanical/automobile Engineering or a related field
Minimum of 12-15 years experience in the automotive service sector with at least 5years in a senior leadership role.
Experience of managing multiple depots/service centres
Experience with OEMs like M&M Tata Motors Ashok Leyland Eicher (illustrative list) will be preferred
Bachelors degree in mechanical/automobile Engineering or a related field
Minimum of 12-15 years experience in the automotive service sector with at least 5years in a senior leadership role.
Experience of managing multiple depots/service centres
Experience with OEMs like M&M Tata Motors Ashok Leyland Eicher (illustrative list) will be preferred
Employment Type
Full-time
Key Skills
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