Head of Operations (f/m/d)
Head of Operations (f/m/d)
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Job Description
Your Role
We are looking for a Head of Operations (d/m/w) to drive efficiency automation and operational excellence at one of Europes leading digital wealth managers. In this role you will lead a growing cross-functional team that designs the system landscape and processes behind areas like customer service trading and sales operations.
You will define the strategic direction of LIQIDs operations function lead the teams roadmap execution and champion the use of automation and AI to scale our business. Working closely with product engineering sales and senior leadership you will ensure that LIQIDs operational backbone is robust efficient and ready for future growth.
What exactly will you do
- Build lead and develop LIQIDs operations team setting the vision structure and culture for operational excellence
- Identify inefficiencies risks and improvement opportunities and lead cross-functional initiatives to redesign and streamline core processes
- Shape the strategic roadmap for scalable operations reducing manual effort and enabling growth across customer service sales trading and compliance
- Apply emerging technologies such as AI to simplify workflows reduce complexity and elevate the client experience
- Champion operational excellence as a foundation for great client experiences ensuring our processes and infrastructure reflect the high standards LIQID and its clients strive for.
What you bring
- 8 years of experience in operations process management or scaling tech-enabled businesses ideally in fintech or financial services
- A strong track record of leading teams and driving cross-functional transformation initiatives from concept to implementation
- Deep understanding of operational workflows and tooling with a sharp eye for automation and continuous improvement
- Experience applying emerging technologies like AI to solve business problems and improve internal efficiency
- A structured hands-on mindset with strong communication skills and the ability to align teams stakeholders and leadership around shared goals
What we offer
- Diversity: Flat hierarchies and cultural openness make you an integral part of our diverse team of international talents from day one.
- Flexibility: We dont complicate your life. Youll find the right balance with flexible work models working hours and remote work options. 28 days of vacation and two additional days off on December 24 and 31 ensure you have ample time to unwind.
- Appreciation: Youll help shape the future of digital wealth management with us in an innovative multi-award-winning company on a growth trajectory with high market relevance and plenty of space for your ideas.
- Development: We support your personal and professional growth with an annual development budget of 1500. Additionally at the start of your tenure at LIQID youll receive high-quality equipment including a MacBook headphones and a display.
- Smart Money: As a LIQIDian youll enjoy attractive terms for our investment strategies a monthly lunch allowance and exclusive discounts with various providers.
- Well-being: Regional organic products keep you fit in the office and our health initiatives or Health Assistance Program go far beyond that.
What happens next
- Introductory call: A short conversation with one of our recruiters to get to know you and share more about the role and team.
- Interview with our CTO Jurek: A deeper discussion about your experience leadership style and operational expertise.
- Meet the team: Visit our Berlin office to get to know the people you will work closely with and get a real sense of our culture ways of working and shared ambition.
Employment Type
Full Time
