IT Systems Specialist

We have an opening for an IT  Systems Specialist to help provide operational support for various IT services including CrowdStrike Code42 and Incydr. You will assist in the development testing installation and support of these services. You will work closely with the IT service manager to learn operations and deep technical knowledge of the platforms.  You will be part of the Information Technology Solutions Division (ITSD) within the Computing Directorate and working as part of the LivIT Workforce Enablement Team that supports the LivIT program.

This position offers a hybrid schedule blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will

• Perform monitoring configuration and troubleshooting tasks within the CrowdStrike platform.
• Support operations of the Code42 Enterprise Backup solution and assist the Cyber Security Program with data loss prevention (DLP) using Code42 Incydr.
• Provide operational support for hardware-encrypted USB drives using the Datalocker SafeConsole  management solution.
• Collaborate with the current IT Service Manager to gain foundational knowledge of systems and services.
• Participate cross functionally with key stake holders to ensure compliance of ongoing security requirements.
• Participate in training sessions and hands-on learning to develop proficiency in IT service operations.
• Perform other duties as assigned.

Additional job responsibilities at the 393.2 level

• Diagnose troubleshoot and resolve complex problems related to configuration management.
• Serve as a technical leader internal and external consultant providing highly advanced technical assistance to the user community and collaborating with customers.
• Lead projects drive problem resolution work with vendors and manage cases if required.
• Independently manage CrowdStrike Code42 Incydr and SafeLocker systems addressing complex issues and optimizing processes.
• Assist in the migration planning and implementation for transitioning from Code42 to a new backup solution.

Qualifications :

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelors Degree in Computer Science IT or related field or equivalent technical training and extensive experience.
• Broad and in-depth knowledge and experience in various OS platforms. (e.g. Windows Mac or Linux)
• Ability to effectively manage concurrent technical tasks with competing priorities and independently resolve problems and provide solutions.
• Strong problem-solving skills to troubleshoot technical issues.
• Ability to learn new technologies through self-study training sessions and hands-on experience.
• Experience and knowledge of cyber security protocols to manage user accounts control and monitor access.
• Experience and knowledge of the skills needed for a customer support role to include a focus on listening rapport-building good communication skills friendly and approachable nature courtesy and patience and negotiating and influencing skills.
• Proven ability to learn new IT technologies and apply these skills to a production IT environment.

Additional qualifications at the 393.2 level

• Highly advanced knowledge of and substantial experience with one or more operating systems.
• Substantial experience serving as a technical lead on projects achieving positive results and driving projects to closure on time and on budget.
• Proficient verbal and written communication skills necessary to collaborate in a team environment and document present and explain technical information to all employees.

Qualifications We Desire

• Proficiency using PowerShell to automate tasks.
• Experience with SQL Server administration and queries.
• Splunk and/or API experience for data acquisition and reporting.

Additional Information :

#LI-Hybrid

Position Information

This is a Career Indefinite position. Lab employees may be considered for this position.

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Wireless and Medical Devices

Per the Department of Energy (DOE) Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes but not limited to cell phones tablets fitness devices wireless headphones and other Bluetooth/wireless enabled devices.  

If you use a medical device which pairs with a mobile device you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas Secure Space and Transit/Buffer Space within buildings.

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color religion marital status national origin ancestry sex sexual orientation gender identity disability medical condition pregnancy protected veteran status age citizenship or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants employees and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.