Level 2 Microsoft 365 Specialist
Level 2 Microsoft 365 Specialist
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about improving digital collaboration and empowering users with Microsoft 365
Inetum is looking for a dedicated Level 2 Microsoft 365 Specialist to join our team and provide expert support training and optimization of Microsoft 365 tools in a modern enterprise environment.
Your Key Responsibilities
- Troubleshoot and resolve escalated issues across Microsoft 365 apps including Teams OneDrive SharePoint and Exchange Online.
- Collaborate with Level 1 support teams to resolve complex user concerns.
- Deliver tailored training sessions guides and resources to improve user confidence and productivity.
- Promote adoption of new features by showing their real-world applications in daily workflows.
- Collect and analyze user feedback to identify trends and areas for improvement.
- Configure and optimize Microsoft 365 tools to meet specific organizational and team needs.
- Implement accessibility features and promote inclusive software usage.
- Enhance team collaboration by ensuring seamless integration of Microsoft 365 apps.
- Maintain up-to-date documentation of configurations best practices and recurring issue resolutions.
- Work closely with infrastructure teams (Network Wintel Security) and stakeholders to align tools with business needs.
- Provide process training to business owners and promote best practices.
Qualifications :
- Minimum of 5 years experience in a similar Microsoft 365-focused role.
- Bachelors degree in Computer Science or equivalent.
- Strong hands-on expertise in Microsoft 365 services: Teams SharePoint OneDrive Exchange Online.
- Experience with Microsoft Intune for device and application management.
- Background in Enterprise Data Management and data governance solutions.
- Proficiency in PowerShell scripting for automation and customization.
- Knowledge of UX principles and accessibility standards.
- Ability to bridge technical solutions with real user needs.
- Strong communication skills for training and support.
- Fluent in English (B2C1 level).
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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