Strategic Customer Success Manager - (German Speaking)

Join the team redefining how the world experiences design.

Hello gday mabuhay kia ora hallo vtejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney Australia London is our HQ for Europe with all kinds of teams based here plus event spaces to gather our team and communities. Youll experience a warm welcome from our Vibe team at front of house amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work.

About the team

At Canva weve developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating enabling and empowering them to be their most creative self. In short we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (100 million monthly active users and growing) means we dont have all the answers - and were hoping youll think thats all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity but if youre curious and open to change then youll thrive in Sales and Success. 

What youd be doing in this role

The mission of the Strategic CSM is to nurture and grow the relationships with EMEAs most strategic Enterprise customers. You will help Canva develop the companys Strategic sales and success approach and implement best practices for building a world-class sales organisation. You will be responsible for understanding our clients needs developing solutions and ensuring their success with Canva.

At the moment this role is focused on:

• Customer success and enthusiasm: extend Canvas tradition of high customer satisfaction across teams by leading the post-sale relationship of Canvas strategic accounts within the customer journey including onboarding training adoption and advocacy.
• Account growth: work to understand your customers objectives and identify areas for growth within existing accounts and partner closely with your account team to renew and expand.
• Best-in-class processes practices and efficiency: create educate experiment and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
• Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above
• Identify opportunities: you will work closely with cross-functional teams to identify product improvements and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

Youre probably a match if: 

• Language: Native fluency in German & English
• Success: You have a proven track record exceeding quota and 6 years of enterprise-level post sales experience in B2B SaaS
• Commercial curiosity: You think strategically and outside the box to not only renew your customers but look for growth opportunities
• Leverage data: You will be able to use data and analytics to support your conversations and influence decision-making
• Communication skills: You communicate passionately collaborate and rally others
• Creativity: You are willing to learn and adapt as well as dream big
• Integrity and trustworthiness
• Grit: You are biased towards action and resourceful
• Humility: You are willing to question your assumptions with the desire to constantly improve

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

Yes

Employment Type :

Full-time