Customer Success Manager - FortiCNAPP

Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the is to safeguard people devices and data everywhere. Fortinet is growing and we are looking to hire a Customer Success Managerto join our team.

As part of the Customer Success team you will be responsible for our customers post-sale experience and long-term success. Youll work hand in hand with customers focusing on their adoption of the a focus on providing a great customer experience. Youll also have the opportunity to advance and shape our post-sale customer journey and evolve the resources and tools we use to drive successful outcomes for our customers.

• GainadeepunderstandingoftheFortiCNAPP platformcloudenvironmentssecurity best practices and the DevOps ecosystem in which our customers operate.
• Leadcustomeronboarding(kickofftechnicalimplementationproductoverviewetc.)for assigned customers.
• Developacomprehensiveunderstandingofthebusinesschallengesfacingyour customers and how FortiCNAPP can address those challenges.
• Conduct1:1successsyncwithlargercustomersonabi-weeklyormonthlybasisto share best practices & present new features relevant to their use cases
• Identifyupsellopportunitieswithinaccounts&collaboratewithAM/SEtoclose them.
• CollaboratewithexpertswithinCustomerSuccessTechnicalSupportProduct Management and Engineering to solve customer issues.
• GatherfeaturerequestsfromcustomersandrelaythatfeedbacktotheProduct Management team.
• MonitoranddrivekeyperformancemetricssuchasAdoptionValueRealization Consumption Customer Engagement & Satisfaction.

• Aminimumof5yearsworkexperienceintechnicalaccountmanagementproductand adoption focused customer success within the security and/or cloud computing domains.
• Hands-onexperiencewithplatformsbuiltonPublicandPrivateClouds(AWSGCPor Azure). Cloud Certifications are a plus.
• FamiliaritywithconceptsofEnterprisesecurityandcompliance frameworks.
• KnowledgeofInfrastructureAutomationtoolconcepts(TerraformCloudFormation Ansible etc.)
• Provenabilitytodrivebusinessvalueforcustomersasatrusted advisor.
• Strongprojectmanagementskillsabilitytomulti-taskandworkinadynamic environment.
• Experienceinhandlingcustomerescalationsmanagingcustomerexpectationsand drivingsuccessful resolutions

About Our Team:

Join our team known for its collaborative ethos working seamlessly with global customers internal engineering teams and product development groups. Our team culture emphasizes continuous learning innovation and a strong commitment to customer satisfaction. We embrace Fortinets core values of openness teamwork and innovation fostering an environment where team members support each other share knowledge and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinets high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging enjoyable and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.

The US base salary range for this full-time position is $133000 - $163000. Fortinet offers employees a variety of benefits including medical dental vision life and disability insurance 401(k) 11 paid holidays vacation time and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market job type and job level. Exact salary offers will be determined by factors such as the candidates subject knowledge skill level qualifications experience and geographic location. All roles are eligible to participate in the Fortinet equity program Bonus eligibility is reviewed at time of hire and annually at the Companys discretion.