Customer Success Executive
Customer Success Executive
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$ 104300 - 193700
1 Vacancy
Job Description
Summary of the Role
The Client Success Executive playsan integral role in helping to drive the growth and expansion of key customer accounts. The Client Success Executive will play a crucial role in achieving our sales targets while ensuring customers receive exceptional service and support. This role involves identifying opportunities for upselling increasing utilization and enhancing customer engagement to ensure customer success and revenue growth. The ideal candidate will have a solid understanding of customer needs and the ability to develop strategies that align with business objectives.
Theposition will also maintain customer satisfaction and retention by proactively addressing customer needs and issues. This role involves developing strategies to reduce churn enhance customer engagement and build long-term relationships with key customers.
About the Role
Drive Sales Growth: Develop and execute strategies to drive revenue growth within assigned accounts. Identify upselling and cross-selling opportunities to enhance client engagement and increase sales. Achieve and exceed sales targets and KPIs.
Client Relationship Management: Build and maintain strong relationships with key decision-makers and stakeholders within client organizations. Understand their business needs and align our solutions to meet those needs effectively.
Account Strategy: Create and implement account plans that outline sales goals strategies and tactics. Regularly review and adjust plans based on performance and market conditions.
Business Acumen: Demonstrates strong business acumen by effectively managing client accounts identifying growth opportunities analyzing market trends and ensuring alignment with organizational goals. Proficient in strategic thinking and fostering long-term partnerships to drive mutual success.
Customer Advocacy: Serve as a trusted advisor to clients providing insights and recommendations to help them achieve their goals with our software solutions. Address any concerns and ensure high levels of customer satisfaction.
Collaboration: Work closely with internal teams including Sales Marketing and Product to ensure alignment and drive successful outcomes for clients. Assist in product launches.
Reporting: Prepare and present regular reports on account performance sales metrics and strategic recommendations.
Product Expertise: Develop a thorough understanding of our solutions and service offerings to better upsell and cross-sell to customers.
Professional Development: Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.
About You
- 2 years of experience as a Customer Success Manager.
- Experience in the SAAS industry preferred.
- Experience in the tax and accounting industry or similar is a plus.
- A passion for technology; comfortable with web-based applications.
- Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines.
- Excellent presentation skills and ability to effectively communicate a variety of topics to a diverse audience.
- Experience providing high-level client support internally and externally along with the ability to build relationships with clients and team members.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Possess the ability to self-motivate maintain a consistent schedule and to train clients who may have no understanding of the product.
- Excellent computer skills including Microsoft Word Excel PowerPoint and Outlook.
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Whats in it For You
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Employment Type
Full-Time
