Co-ordinator - Digital Field Marketing (12 Month FTC)

JOB SUMMARY

The Digital Operations Team is currently recruiting for a Co-Ordinator. This position will support Digital Specialists with the completion of defined tasks as requested by relevant field marketing teams for the hotels who participate in select Digital Field Marketing packages and services valid across Europe Middle East & Africa.

The role requires a primary focus in ensuring content is consistently reviewed and approved content is updated across the specific digital platforms and channels and support search engine optimization efforts to maximize online presence that attribute to the hotels performance.

CANDIDATE PROFILE

Education and Experience

• Diploma or equivalent certification from higher education advantageous
• Previous work experience in customer service / client servicing / international teams advantageous.
• Microsoft Office Suite knowledge specifically Excel PowerPoint and Outlook.
• Ability to work independently and in a team environment.
• Organized detail-oriented and deadline-sensitive; takes initiative

CORE WORK ACTIVITIES

Support with management of the Hotel Web Sites on and Global sites

• Load hotels offers as directed by the Centralized Workflow dashboard
• Build offers in MBOP (hotel offers / ancillary offers / MEOs and EEOs) as required
• Assist in the execution and implementation of deliverables including audits as outlined by the Centralized Workflow dashboard
• Support in optimizing content related tasks such as asset management content score monitoring and OTA content as outlined by the Centralized Workflow dashboard
• Provide additional support as needed
• Provide additional admin support as requested by leadership

Reporting

• Support DFM team in pulling automated reports for participating hotels and distribute to relevant team member within set time frame.

SEO Support

• Publishing content optimization updates for hotels in the programme across the various platforms including Product Catalogue and DAC
• Opening and tracking tickets for meta data updates
• Audit of HWS to ensure updates have been published successfully

Supporting Operations

• Works with all team members to guarantee supporting tactics are executed on-time and at a high-quality.
• Provides feedback to continually improve work processes and systems that support program execution.
• Establishes and maintains complete and up-to-date information
• Attends training to increase subject matter expertise and deepen skills.
• Actively seeks out opportunities to learn more about the digital industry.
• Provide additional support as needed

Additional Responsibilities

• Attends and participates in all relevant internal and external meetings.
• Informs updates and provides information to managers and co-workers in a timely manner.
• Presents ideas expectations and information in a concise organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal teams and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
  • Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
• Analytical Skills - Learning Processing
• Interpersonal Skills - Customer Service Orientation Diversity Relations Teamwork Influence
• Personal Attributes - Integrity Dependability Positive Demeanor Presentation Stress Tolerance Adaptability/Flexibility