Group Operations Lead - Financial Management

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We are looking for a Group Operations Lead Financial Management for our Lease Administration department.

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Sector overview

For more than two decades Jones Lang LaSalles Lease Administration group has been setting the standard in quality real estate management by delivering flexible portfolio solutions through its comprehensive Lease Administration programs. Lease Administration has dedicated resources that make this business unit one of the most sought after and successful services offered by the firm. In Poland JLL Lease Administration was established in 2006 and since then has grown to over 190 employees in 2018.

What we do We centrally manage clients leases to help them make more strategic portfolio decisions reduce costs and identify opportunities to renegotiate lease terms and rates.

We can take responsibility for 20 leases or 20000 gathering monitoring and managing accurate data so clients resources arent drained. Using JLLs strict SOC1 certified processes we manage lease data and help clients make sound decisions quickly. As the only global SOC1-certified lease administration service provider we make sure clients dont miss critical planning deadlines or expirations. We identify opportunities to consolidate or dispose of underused assets. Clients are well-positioned to take advantage of every opportunity to maximize the efficiency and productivity of their portfolio.

Role Purpose

The main objectives of the role are:

• To define update and implement the Vision and the Strategy for the supervised Department in line with the JLL Corporate Values JBS Strategy and JLL Beyond Strategy
• To motivate develop and inspire supervised Team Leaders and Teams
• To establish partner relationships with JBS Clients
• To drive process efficiency through continuous improvement standardization and relevant control

What this job involves:

Strategic Management

• Define cascade and promote departments Vision and Values in cooperation with the Team Leaders
• Prioritize strategic projects improvement initiatives and projects to achieve the Vision
• Define main Guiding Policies and make sure that the general corporate policies are applied (i.e. Ethics Everywhere Diversity etc.)
• Define maintain and prioritize Key Performance Indicators to quantify and qualify service delivery and team achievements
• Define and maintain efficient organizational structure within the Department
• Ensure the relevance of the JBS Governance model within the Department

People Management

• Team Leader development training and coaching to drive engagement responsibility and accountability
• Coordinate main Recognition Annual Incentive Promotion and Salary Review processes in a fair and impartial way
• Make sure that the relevant events from the JBS Governance Model are useful and motivating to the overall team and each team member (daily meetings regular team/ managerial and departmental meetings Quality Conversations)
• Act upon the Employee Satisfaction Survey results and inspire Team Leaders to implement adequate improvement plans
• Ensure proper work time management of the Team Leaders accordingly to defined policies and local regulations

Service Delivery Management

• Regular analysis of the KPI trends forecasting and creating proper action plans to reach target levels
• Oversee agreed KPIs for the operational teams
• Ensure provision of daily operations in timely and quality manner in line with KPIs
• Oversee compliance make sure that the SOC1 requirements for LA processes are met
• Managing the relationships with internal and external stakeholders
• Oversee the execution of the necessary action plans created by TL basing on ongoing clients feedback
• Represent EMEA JBS LA within the JLL organization

Improvements and Projects

• Manage Strategic projects and drive Continuous Improvement culture impacting the overall architecture of the Lease Administration processes to generate tangible cost efficiencies and/or time & quality enhancements
• Drive standardization of the processes by ensuring completeness and regular maintenance of the Standard Process Documentation
• Oversee new projects onboarding
• Define proper change and risk management strategy to drive continuous improvements and deliver assigned projects within defined project schedule & framework

Sound like you To apply you need to be / have:

Skills:

• Advanced JLL Leadership Capabilities (see Annex I)
• People Management Skills
• Strong communication and negotiation skills
• Presentation skills
• Advanced Problem-Solving skills
• Strong planning and organisational skills
• Strong analytical skills

Experience:

• Minimum 6 years of experience with real estate database or finance
• Minimum 4 years of experience in managerial position

Qualifications:

• Masters degree or other diploma proving skills in people management/real estate management
• Additional certifications/ courses in Process/ Quality/ Project Management as an asset
• Fluent English (C1/C2)

What you can expect from us:

Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.