Claim Specialist
Claim Specialist
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Job Description
Claim Specialist
Job No: 676653
Melbourne - Inner Suburbs & CBD
Permanent Full Time Traditional Part Time
Insurance Contact Centre
A 3
Drive Your Career Forward with Suncorp Become a Motor Claim Specialist!
Are you passionate about delivering exceptional customer service Do you thrive on helping others in their time of need Join Suncorps Motor Lodgement Team in Melbourne and make a real difference every day.
Were currently hiring both Full-Time and Part-Time Motor Claim Specialists to support our customers through their motor claim journey. Whether youre early in your career or looking for a new challenge this could be the perfect opportunity for you.
Position Overview
- Job Title: Motor Claim Specialist
- Location: Onsite at our Melbourne office 530 Collins Street Melbourne VIC 3000
- Start Date: Monday 25th August 2025
- Salary: $% Super performance-based incentives (pro rata for part-time)
- Work Model: In-office during training & hybrid working post-probation
- Training: 7 weeks of onsite full-time paid training (MonFri 8:30am4:30pm)
Please note: No leave can be taken during the training period
Shift Patterns
Full-Time Positions (x2 available):
- Monday to Friday Start window of 8:00am10:00am 37.5 hrs/week (7.5-hour shifts)
Part-Time Positions (x10 available):
- Option 1: Monday to Friday Start between 8:00am10:00am 25 hrs/week (5-hour shifts)
- Option 2: Monday to Friday Start between 10:00am12:00pm 25 hrs/week (5-hour shifts)
Note: Start window means shifts will commence anytime within that range based on roster requirements. You must be able to fully commit to your selected shift option.
What Youll Be Doing
- Delivering friendly & efficient customer service over the phone
- Handling motor claims with empathy urgency & attention to detail
- Guiding customers through the claims journey with care & professionalism
- Collaborating with team members to deliver strong service & performance
What Were Looking For
- Strong communication skills & a customer-first mindset
- Confidence using multiple systems in a fast-paced environment
- Empathy & resilience when supporting customers through sensitive issues
- Team players with a commitment to growth & learning
- Previous contact centre experience is a plus but not essential
Why Youll Love Working at Suncorp
When you join Suncorp youre not just taking on a job youre embarking on a career with a company that values your growth well-being and success. Heres what we offer:
- Competitive salary: $% Super performance incentives (pro rata for PT)
- Leave Benefits: Annual leave Flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid Working:Work where you thrive with our flexible blend of on-site and at home work arrangements.
- Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
- Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI Shannons Apia & more. As well as offers from over 400 top retailers.
- Reward & recognition programs: We celebrate your hard work and achievements!
- Career Development: We prioritize your career development offering ongoing training growth opportunities and the support you need to reach your full potential.
- Reputable Employer: National trusted company with an inclusive and diverse workplace.
Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here
Our Culture & Values
At Suncorp were driven by our purpose: building futures & protecting what matters. With over 100 years of experience were proud of our inclusive culture customer focus & commitment to doing whats right.
For more information or to request support or adjustments throughout the recruitment process please reach out to for a confidential chat.
Chase the sun. Apply online today your future at Suncorp Group awaits!
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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