Project Manager, Digital Field Marketing

JOB SUMMARY

The Project Manager plays a crucial role in overseeing and executing key digital marketing initiatives across EMEA. As part of the Digital Operations Team this role is responsible for managing workflows ensuring the smooth execution of projects and optimizing processes to support digital marketing efforts across hotels brands and the broader continent.

Key responsibilities include overseeing project timelines resource allocation and deliverable tracking across initiatives such as paid media campaigns SEO programs content management and other centralized workflows. The Project Manager works closely with internal teams and external stakeholders to ensure projects are completed efficiently and align with business objectives.

Additionally this role supports process optimization and continuous improvement efforts identifying opportunities for automation and workflow enhancements. The Project Manager also collaborates with the Senior Manager and Director to refine team processes manage capacity and ensure seamless execution of digital marketing activities.

This role requires strong organizational skills attention to detail and the ability to manage multiple projects simultaneously in a fast-paced environment.

CANDIDATE PROFILE

Education and Experience

• Diploma in project management or equivalent certification from higher education advantageous
• 2 years work experience managing projects or complex wokflows or project teams
• Knowledge and experience with project management software advantageous
• Strong organization and time-management skills
• Strong workflow management skills
• Organized detail-oriented and deadline-sensitive; takes initiative and anticipates needs
• Ability to think critically evaluate presented information and independently implement process optimization to drive efficiencies

CORE WORK ACTIVITIES

Project / Workflow Management

• Creates and / or adapts processes to improve inefficiencies
• Attends meetings and records decisions assigns tasks and next steps
• Breaks projects into tasks and sets timeframes and goals
• Creates and oversees workflows
• Prepares and provides documentation to internal teams and key stakeholders
• Monitors project progress and addresses potential issues
• Measures and reports on project performance
• Acts as the point of contact for all internal participants
• Identifies opportunities to improve workflow management
• Creates and oversees master project tracker
• Works with Director & Senior Manager to monitor and proactively manage team capacity

Paid Media Support

• Oversee campaigns and enforce SOPs
• Quality assurance
• Approve campaign briefs and ensure campaigns meet requirements before set up

Supporting Operations

• Works with Digital Specialist Managers Specialists Coordinators and Interns to guarantee service tactics are executed on-time and at high-quality.
• Provides feedback to continually improve work processes and systems that support program execution.
• Solicits feedback from properties to ensure program tactics meet their needs and demands.
• Actively participates and engages in internal and external special projects to broaden skill set.
• Establishes and maintains complete and up-to-date information on all properties status and performance.
• Supports department-wide efforts to improve Digital Service culture and work environment.

Relationships & Processes

• Develops knowledge and works with Marriott international teams to improve turnaround and SLAs to hotels.
• Manages relationship with key vendors to drive scalability of efforts and implementation consistency and platform development oriented at better tracking/conversion
• Where appropriate develops supports and implements new processes and tracks output to improve efficiency for the team.

Managing Team

• Manages team as defined by program and needs.
• Establish priorities for executing work across all applicable programs stages etc. and monitors bandwidth of team across projects.
• Monitors the work of direct reports to ensure it is completed on time and meets expectations.
• Facilitates hiring activities and new associate onboarding/training as needed.
• Leads regular team meetings.
• Conducts direct report 1:1s annual performance reviews and other HR functions.
• Identifies opportunities for growth and project leadership for direct reports.
• Represents team in resolving situations.

General Expectations

• Attends and participates in all relevant internal and external meetings.
• Informs updates and provides information to managers and co-workers in a timely manner.
• Presents ideas expectations and information in a concise organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal teams and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
  • Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Analytical Skills

• Learning Processing

Interpersonal Skills

• Customer Service Orientation Diversity Relations Teamwork Influence

Personal Attributes

• Integrity Dependability Positive Demeanor Presentation Stress Tolerance Adaptability/Flexibility

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.