CRM Executive
CRM Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
CRM Executive
Location: London Hybrid
Reports to: CRM Manager
Package: Competitive salary bonus
About Us:
Founded in 2000 Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical Medik8 Jan Marini and Jane Iredale to strategically commercialise their products in market. We currently supply over 9000 clinics with a full range of products (Skincare Injectables Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
About the Role:
Were looking for a proactive and data-driven CRM Executive to join our growing team. This is a fantastic opportunity to work across a diverse portfolio of brands driving customer engagement and loyalty across both B2B (professional clinics) and DTC (retail) channels.
Reporting to the CRM Manager youll play a key role in executing our CRM strategy delivering impactful campaigns refining segmentation and building personalised customer journeys. If youre passionate about customer experience and ready to grow your career in a fast-paced brand-rich environment wed love to hear from you.
Responsibilities:
Campaign Execution & Optimisation
- Manage the CRM campaign calendar and briefing process.
- Build and deploy email and SMS campaigns including automated flows (e.g. abandoned cart retention reactivation).
- Support the implementation and optimisation of CRM tools and loyalty programmes.
- Monitor and report on campaign performance providing actionable insights to stakeholders.
- Track key lifecycle metrics such as churn and repeat purchase rates.
- Maintain clean GDPR-compliant CRM databases.
- Run A/B tests to optimise content timing and segmentation.
Cross-Functional Collaboration
- Brief creative teams to ensure content aligns with brand tone and objectives.
- Work closely with Sales and Marketing to align CRM activity with commercial goals and brand campaigns.
Requirements:
- 1 years of experience in CRM email marketing or digital marketing (internships welcome).
- Hands-on experience with ESPs such as Klaviyo SFMC Emarsys or similar.
- Confidence working with segmentation Excel and campaign reporting.
- Excellent attention to detail creativity and organisational skills.
Nice to Haves:
- A passion for skincare beauty or aesthetics.
- Experience working across both B2B and B2C environments.
- Familiarity with HTML or drag-and-drop email builders.
- Basic knowledge of SQL.
Benefits
Company pension annual bonus 23 days holiday plus bank holidays (and increasing with service) staff discount staff social events access to Health Assured EAP.
Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer and we welcome and encourage applications from all qualified individuals regardless of race colour religion sex sexual orientation gender identity national origin age disability status marital status or any other legally protected status. All employment decisions are based on merit qualifications and business needs.
Employment Type
Full Time
