Customer Service Administrator
Customer Service Administrator
Posted on :
16-07-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
$ 2 - 20
Vacancy
1 Vacancy
Posted on :
16-07-2025
Job Description
**This is a 100% on-site role**Position may be extended for longer than 5 months or convert to FTE if candidate is a good Summary:Customer Service Representative serves as the first point of contact for visitors staff and external stakeholders providing administrative clerical and exceptional customer service support to ensure efficient front desk and agency operations. Senior-level customer service responsibilities including: handling complex complaints/inquiries incoming calls managing mail & deliveries scheduling conference rooms processing checks & receipts and resolving daily customer service issues through research & Responsibilities/Essential Functions20% - Providing customer service including handling/resolving or referring agency complaints and inquiries related to the Departments areas of regulation & enforcement as well as managing reception duties such as greeting visitors and answering calls.20% - Processing mail and documents including certified mail faxes and deliveries15% - Keeping a record of customer interactions recording details of inquiries complaints or comments as well as actions taken. Escalating inquiries and complaints as needed.10% - Handling financial processing such as logging incoming checks and receipting in Arizonas Procurement Portal.10% - Providing phone coverage and/or assisting with administrative tasks that do not require in-office presence when working remotely.5% - Reserving and managing conference room bookings for meetings and events as well as notifying relevant staff when visitors or security personnel require access to the office.5% - Providing administrative & leadership support.5% - Maintaining and updating internal agency contact lists including phone directories.5% - Serve as backup support to personnel who manage fleet and facilities functions.5% - Other duties as assigned as related to the position (typically 5% - 10%)Knowledge Skills and Abilities (KSAs)Knowledge:Applicable program rules regulations policies procedures systems and relevant and processes of customer service including needs assessment service quality standards and customer satisfaction language structure including grammar composition spelling and and clerical procedures including document processing record management transcription and office protocols for emergencies including panic alarms suspicious mail and bomb understanding of the states problem gambling self-exclusion of office of the responsibilities of the agencys internal work of telephone etiquette and file :Strong written and verbal communication skills including active listening and effective and professional customer service; strong interpersonal in office software and equipment including Microsoft Office and Google thinking and problem-solving skills for evaluating solutions and making informed to handle complex customer service situations including irate or hostile individuals with professionalism and processing check handling and resolving customer service complaints/ standards of confidentiality when handling sensitive information or :Adherence to office protocols and contributing to a professional and welcoming to detail and ability to manage multiple tasks prioritize work and meet to interpret and apply policies with tact and adaptability to changing assignments and to establish and maintain effective working relationships enabling consistent positive interactions with constituents/customers contractors vendors employees in both independent and collaborative work settings whether in-office or remote with minimal to follow verbal and written instructions accurately and complete tasks with minimal Education Licensure CertificationMinimum 2-3 years of Customer Service experience or Front Desk Receptionist or Administrative Assistant drivers license (required for duties that involve travel or off-site tasks/site visits).Preferred Education Licensure CertificationMinimum 2-3 years experience with responding to telephone/email inquiries and/or Degree
**This is a 100% on-site role**Position may be extended for longer than 5 months, or convert to FTE, if candidate is a good Summary:Customer Service Representative serves as the first point of contact for visitors, staff, and external stakeholders, providing administrative, clerical, and exceptional customer service support to ensure efficient front desk and agency operations. Senior-level customer service responsibilities, including: handling complex complaints/inquiries, incoming calls, managing mail & deliveries, scheduling conference rooms, processing checks & receipts, and resolving daily customer service issues through research & Responsibilities/Essential Functions20% - Providing customer service, including handling/resolving or referring agency complaints and inquiries related to the Department's areas of regulation & enforcement, as well as managing reception duties, such as greeting visitors and answering calls.20% - Processing mail and documents, including certified mail, faxes, and deliveries15% - Keeping a record of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Escalating inquiries and complaints as needed.10% - Handling financial processing, such as logging incoming checks and receipting in Arizona's Procurement Portal.10% - Providing phone coverage and/or assisting with administrative tasks that do not require in-office presence when working remotely.5% - Reserving and managing conference room bookings for meetings and events, as well as notifying relevant staff when visitors or security personnel require access to the office.5% - Providing administrative & leadership support.5% - Maintaining and updating internal agency contact lists, including phone directories.5% - Serve as backup support to personnel who manage fleet and facilities functions.5% - Other duties as assigned as related to the position (typically 5% - 10%)Knowledge, Skills, and Abilities (KSAs)Knowledge:Applicable program rules, regulations, policies, procedures, systems, and relevant and processes of customer service, including needs assessment, service quality standards, and customer satisfaction language structure, including grammar, composition, spelling, and and clerical procedures, including document processing, record management, transcription, and office protocols for emergencies, including panic alarms, suspicious mail, and bomb understanding of the state's problem gambling self-exclusion of office of the responsibilites of the agency's internal work of telephone etiquette and file :Strong written and verbal communication skills, including active listening and effective and professional customer service; strong interpersonal in office software and equipment, including Microsoft Office and Google thinking and problem-solving skills for evaluating solutions and making informed to handle complex customer service situations, including irate or hostile individuals, with professionalism and processing, check handling, and resolving customer service complaints/ standards of confidentiality when handling sensitive information or :Adherence to office protocols and contributing to a professional and welcoming to detail and ability to manage multiple tasks, prioritize work, and meet to interpret and apply policies with tact and adaptability to changing assignments and to establish and maintain effective working relationships, enabling consistent positive interactions with constituents/customers, contractors, vendors, employees, in both independent and collaborative work settings, whether in-office or remote, with minimal to follow verbal and written instructions accurately and complete tasks with minimal Education, Licensure, CertificationMinimum 2-3 years of Customer Service experience or Front Desk Receptionist or Administrative Assistant driver's license (required for duties that involve travel or off-site tasks/site visits).Preferred Education, Licensure, CertificationMinimum 2-3 years experience with responding to telephone/email inquiries and/or Degree
**This is a 100% on-site role**Position may be extended for longer than 5 months, or convert to FTE, if candidate is a good Summary:Customer Service Representative serves as the first point of contact for visitors, staff, and external stakeholders, providing administrative, clerical, and exceptional customer service support to ensure efficient front desk and agency operations. Senior-level customer service responsibilities, including: handling complex complaints/inquiries, incoming calls, managing mail & deliveries, scheduling conference rooms, processing checks & receipts, and resolving daily customer service issues through research & Responsibilities/Essential Functions20% - Providing customer service, including handling/resolving or referring agency complaints and inquiries related to the Department's areas of regulation & enforcement, as well as managing reception duties, such as greeting visitors and answering calls.20% - Processing mail and documents, including certified mail, faxes, and deliveries15% - Keeping a record of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Escalating inquiries and complaints as needed.10% - Handling financial processing, such as logging incoming checks and receipting in Arizona's Procurement Portal.10% - Providing phone coverage and/or assisting with administrative tasks that do not require in-office presence when working remotely.5% - Reserving and managing conference room bookings for meetings and events, as well as notifying relevant staff when visitors or security personnel require access to the office.5% - Providing administrative & leadership support.5% - Maintaining and updating internal agency contact lists, including phone directories.5% - Serve as backup support to personnel who manage fleet and facilities functions.5% - Other duties as assigned as related to the position (typically 5% - 10%)Knowledge, Skills, and Abilities (KSAs)Knowledge:Applicable program rules, regulations, policies, procedures, systems, and relevant and processes of customer service, including needs assessment, service quality standards, and customer satisfaction language structure, including grammar, composition, spelling, and and clerical procedures, including document processing, record management, transcription, and office protocols for emergencies, including panic alarms, suspicious mail, and bomb understanding of the state's problem gambling self-exclusion of office of the responsibilites of the agency's internal work of telephone etiquette and file :Strong written and verbal communication skills, including active listening and effective and professional customer service; strong interpersonal in office software and equipment, including Microsoft Office and Google thinking and problem-solving skills for evaluating solutions and making informed to handle complex customer service situations, including irate or hostile individuals, with professionalism and processing, check handling, and resolving customer service complaints/ standards of confidentiality when handling sensitive information or :Adherence to office protocols and contributing to a professional and welcoming to detail and ability to manage multiple tasks, prioritize work, and meet to interpret and apply policies with tact and adaptability to changing assignments and to establish and maintain effective working relationships, enabling consistent positive interactions with constituents/customers, contractors, vendors, employees, in both independent and collaborative work settings, whether in-office or remote, with minimal to follow verbal and written instructions accurately and complete tasks with minimal Education, Licensure, CertificationMinimum 2-3 years of Customer Service experience or Front Desk Receptionist or Administrative Assistant driver's license (required for duties that involve travel or off-site tasks/site visits).Preferred Education, Licensure, CertificationMinimum 2-3 years experience with responding to telephone/email inquiries and/or Degree
Education
Associate Degree
Employment Type
Full Time
Key Skills
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