Software Engineer
Software Engineer
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Job Description
The Osca Centre of Excellence operating under is seeking a proactive and forward-thinking individual to join our team as a Software Engineer.
The Software Engineer for the ESM Application is responsible for designing developing and maintaining ESM platform features and integrations. This role involves customising workflows scripting automation and ensuring the platform aligns with ITIL best practices and business requirements. The engineer collaborates with analysts administrators and system engineers within the team to deliver scalable secure and high-performing solutions.
Together with the IFS Global business process owners and specialists we develop multidisciplinary and customer-driven global solutions driving towards a scalable and agile solution for the future.
Key Responsibilities
- Develop and Enhance the ESM Application
- Design build and maintain custom modules workflows and scripts to extend ESM platform functionality.
- Implement Automation and Orchestration
- Create automated solutions for service management processes to improve efficiency and reduce manual effort.
- Integrate with External Systems
- Develop and maintain integrations using REST/SOAP APIs and middleware platforms.
- Conduct Testing and Debugging
- Perform unit integration and regression testing; troubleshoot and resolve issues in workflows and scripts.
- Maintain Technical Documentation
- Document configurations customizations and development processes for knowledge sharing and compliance.
- Participate in Agile Development
- Contribute to sprint planning reviews and retrospectives; deliver work in iterative cycles.
- Support Platform Upgrades and Releases
- Ensure customisations are compatible with platform updates and participate in release planning.
- Collaborate with Stakeholders
- Work closely with key business partners business analysts platform administrators and QA teams to deliver solutions that meet business needs.
- Mentor Junior Developers
- Provide guidance and support to associate engineers and contribute to team knowledge sharing.
- Demonstrate a Growth Mindset
- Actively seek feedback pursue learning opportunities and show initiative in developing technical and professional skills.
Qualifications :
Essential
Bachelors degree in computer science Information Technology Software Engineering or a related field (or equivalent practical experience).
Technical Skills
- Proficiency in JavaScript GlideScript or similar scripting languages
- Experience with ESM platforms (e.g. ServiceNow BMC Remedy) - Must
- Familiarity with REST/SOAP APIs and integration tools
- Understanding of Agile/Scrum methodologies
- Experience with version control systems (e.g. Git)
- Exposure to CI/CD pipelines and DevOps practices
Soft Skills
- Strong analytical and problem-solving abilities
- Good written and verbal communication skills
- Willingness to learn and adapt in a fast-paced environment
- Team-oriented with a collaborative mindset
Desirable
- ITIL Foundation
- ServiceNow Certified Application Developer
Required Competence
A Software Engineer would be expected to have a better understanding of the following areas:
- Technical Proficiency
- Strong development skills with the ability to design scalable and maintainable solutions.
- Attention to Detail
- Ensures accuracy and quality in code documentation and testing.
- Problem Solving
- Capable of analysing complex issues and delivering effective sustainable solutions.
- Communication
- Clearly communicates technical concepts and project updates to both technical and non-technical stakeholders.
- Team Collaboration
- Works effectively within a team contributing to shared goals and supporting peers.
- Adaptability
- Responds well to changing priorities technologies and business needs.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
