Qantas Club Lounge Agent
Qantas Club Lounge Agent
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Job Alert
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Job Description
- Play a key role in providing a premium customer experience for our Lounge customers
- Permanent and fixed-term (until mid 2027) roles available in our Brisbane Qantas Lounge
- Part-time opportunity working on a 7-day rotating shift roster
Our customers come first. Were constantly challenging ourselves to re-imagine our customer experience and work hard to connect and build trust. Ultimately our service should make people feel at home no matter where they are.
In your new role as Qantas Club Lounge Agent you will provide exceptional customer service with an emphasis on creating a seamless personalised and memorable experience. Our customers enjoy the comfort and luxury within the Lounges so we aim to continuously create an atmosphere of relaxation and sophistication. You will play a vital role from welcoming and greeting these guests with a smile providing assistance anticipating their needs and always ensuring the highest level of service is provided. We are looking for individuals who are not only passionate and engaging but also have a strong attention to detail and thrive in a fast paced environment.
Youll have:
- Strong experience and background in a fast-paced customer service role
- Proven ability to think quick on your feet and work under pressure
- Genuine approach to a superior customer experience
- Ability to effectively communicate with people from different backgrounds and has an inclusive mindset
- Motivated and positive attitude
- Teamwork skills with commitment to supporting and collaborating with colleagues
- Organisational and time management skills and possess the ability to overcome challenges in a time critical environment
- Exceptional standard of presentation
- Punctuality and reliability
- Ability to work a 7-day rotational roster including public holidays and weekends
Why the Qantas Group
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements we encourage you to advise us at time of application.
If you have any support or access requirements we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If youre ready to step into a culture that will challenge and excite you and meet the above requirement then we want to hear from you!
Be a part of something special and play your part in the Qantas story - get in touch today.
Applications close:11:59pm AEST on Tuesday 22nd July 2025.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
