Global Security Service Management Lead

Experian Global Security Office are looking for a Global Security Service Management Lead to aid along with the Global CISO Programs Director you will support the design implementation and operation of the Experian Security Services Management Program (Hub).

The goals of the Service Management Hub are to ensure Experian Global Security Office services are understood internally and by our customers and optimized. The goals include driving service clarity coverage tool standardisation performance cost management and automation.

Also the Global Senior Security Service Management Lead will lead important projects within the Service Management Hub including the Net Promoter Score Program Service Owner Training & Toolkit Service Owner Attestation processes and working with service owners to improve process documentation customer-facing sites and performance metrics.

Reporting directly to the VP of Global CISO Programs you will assist with

• Executive security presentation materials for the Global CISO
• Global Security Metrics & Reporting
• Global Security Project Management Office
• Global Security Service Management Hub

You will have opportunities to work across a global team to implement the strategy of the Experian Global Security Office.

• Net Promoter Score: Run NPS surveys twice yearly on in-scope security services providing feedback and assisting service owners with improvement planning.
• EGSO SharePoint site: Manage the EGSO Sharepoint site delivering a standardized framework for customer engagement and excellent documentation around security services.
• Service Owner Accountability: Guide security service owner accountability through training maintenance of a Service Owner Toolkit and consultation with service owners.
• Service Cost Estimation: Improve cost estimation processes through work with service owners to understand the cost of services and how strategic programs will positively improve cost over time
• Performance Metrics: Develop and implement uniform metrics for diverse service types including requestable non-requestable tool-based and process-based services.

Qualifications :

• Experience in security frameworks and process development Working knowledge of NIST Cybersecurity Framework
• Experience building or working with service catalogues
• Background working in Information Security Governance IT Security Audit Assessment or similar experience
• Experience with NPS programmes & analytics
• Experience presenting security / operational ideas and updates and tailor communication of technically complex issues to different audiences including senior partners.
• Process-driven and focused on automation and efficiency to improve programs.
• Knowledge of industry standards and frameworks like NIST 800 NIST Cybersecurity Framework Cybersecurity Maturity Model Certification Risk Management Framework (RMF) Authority to Operate (ATO) DoD FedRAMP etc
• Experienced with use of collaboration tools such SharePoint Confluence and Salesforce

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time