Social & Community Editor - Sport
Social & Community Editor - Sport
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To lead Stan Sports community management and audience engagement efforts for the Premier League and other major sport properties across a range of social media platforms. The Social & Community Editor Sport will deliver a world-class experience to Stan subscribers and fans driving engagement channel growth and brand loyalty. Youll interact directly with fans in an authentic culturally relevant voice monitor conversations and trends across social platforms and work closely with social comms and customer service teams to ensure Stan Sport feels like a true fan in the feed. With deep sporting knowledge and a passion for building community youll track sentiment and social listening insights to support an audience-first approach and be comfortable working outside regular hours to stay connected with fans in real time. This is a rare chance to work on some of the worlds biggest sports properties with Australias leading streaming service.
Key Responsibilities
- Monitor and actively participate in audience conversations on Stan Sport and external social channels including TikTok YouTube Instagram Facebook Threads X Snapchat Reddit and more.
- Proactively interact with and respond to fans in a timely manner that reflects Stans tone of voice and brand values.
- Monitor breaking sport news results and trending conversations and stay across Stan Sports schedule and on-platform offering in order to provide timely and valuable information to sport fans - ensuring Stan Sport remains the go-to source for all things football.
- Monitor conversations during live match broadcasts and interact with fans in real-time.
- Support social media broadcast integrations to enhance audience engagement including surfacing user-generated content and poll results to display in broadcasts.
- Identify video reply opportunities across Reels and TikTok and work with the social team to source and create content for these replies.
- Remove inappropriate community contributions and ensure Stan Sports social channels remain a safe and inviting space for fans to engage.
- Work with the comms and customer service teams to develop FAQs and response scripts when required.
- Follow existing operational workflows and escalation procedures utilising both Stans social media management platform and native platforms to manage audience replies.
- Work with the social team talent and content creators to support audience engagement initiatives such as Q&As channel takeovers and live streams.
- Participate in flexible shift patterns across global match times including during the Premier League season.
- Utilise social listening and native tools to monitor and regularly report on audience conversation trends and sentiment.
Position Requirements
- 3-5 years experience in a customer service or community management role ideally in sport or media.
- A football enthusiast with a deep understanding of a range of sports and fan culture.
- Comprehensive knowledge of social platform trends content formats audience behaviours and community management approaches.
- Proven experience interacting directly with audiences while adhering to brand and tone of voice guidelines.
- Strong attention to detail. Superior communication skills and the ability to write succinct engaging social copy and responses while incorporating key brand messaging.
- Experience using both third-party social media management platforms and native tools for customer engagement and comment moderation.
- Experience social listening and analytics tools to report on and analyse audience engagement trends and sentiment.
- A problem solver who collaborates effectively with a range of teams and proactively seeks the necessary information to address customer queries.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
