Access Services Manager/Librarian

General Summary of Position:

The University Library at UMass Lowell strives to provide excellent library service in a dynamic responsive and inclusive environment. A vital part of the team the Access Services Manager/Librarian is a leader who will contribute thoughtful and innovative suggestions for appropriate policy decisions; engage in meaningful assessment and planning; develop documentation for policies procedures and training; supervise staff; and oversee building operations. The Access Services Manager/Librarian reports directly to the Head of Access Services collaborates with all library staff and liaises with other campus colleagues as well as external partners.

We seek candidates who have a strong customer service orientation outstanding communication skills significant supervisory experience and good judgment; who like to work both independently and as part of a team; and who are dedicated to professional development for themselves and their staff. We want candidates to know that we are committed to helping our colleagues develop professionally throughout their time at UML; we do not expect all applicants to possess all of the preferred qualifications we list here. We welcome applications from people who embrace lifelong learning and are passionate about providing meaningful and equitable access to information resources and services to a diverse and engaged community.

The Access Services Manager/Librarian supervises Access Services staff and operations at Lydon Library and is a key member of the University Librarys Access Services leadership team. They help shape the vision for the continuous improvement of Access Services and participate in strategic planning coordinate communications for Access Services and serve as a point person for Lydon Library building operations and Access Services systems operations.

Minimum Qualifications (Required):

• Education: MLS with 3-5 years of experience in an academic library or bachelors degree with 5-7 years relevant supervisory experience in an academic library
• Experience with online integrated library systems such as OCLC WorldShare or comparable system
• Proficiency with Interlibrary Loan platforms e.g. ILLiad RAPID ReprintsDesk and Article Exchange
• Expert knowledge of library principles and policies and extensive knowledge of specialized area functions and workflows
• Strong supervisory and leadership skills
• Evidence of working effectively with students faculty staff and the community; commitment to providing equitable service to a diverse population
• Demonstrated critical thinking and independent decision-making skills
• Ability to balance multiple priorities and projects
• Ability to communicate effectively orally and in writing; must be detailed oriented and organized
• Ability to exercise discretion and ensure a high level of confidentiality
• Ability to establish and maintain effective working relationships
• Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment (MS Word Excel PowerPoint and Access); knowledge of standard office equipment

Preferred Qualifications:

• Facility with Springshare Libapps including Libguides and Libwizard
• Knowledge of copyright best practices as needed for work in interlibrary loan services course reserves and digitization requests

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is an SEIU 888 Professional Union position Grade P18.

Initial review of applications will begin July 31 2025 and continue until the position is filled. However the position may close when an adequate number of qualified applications is received.

Pleaseinclude a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.