Client Experience Coordinator
Client Experience Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Beloform is seeking a Client Experience Coordinator to join our dynamic team. In this role you will serve as the primary liaison between clients and internal teams ensuring each interaction meets our high standards of service and professionalism. The ideal candidate is detail-oriented personable and committed to delivering top-tier client satisfaction.
Responsibilities
Serve as the first point of contact for client inquiries and support needs
Coordinate onboarding and follow-up processes for new and existing clients
Monitor and improve client satisfaction across touchpoints
Collaborate with departments to resolve issues and ensure timely follow-up
Maintain accurate client records and documentation
Identify opportunities for enhancing the client journey
Prepare client reports and present feedback to management
Qualifications :
Qualifications
Bachelors degree in Business Communications or a related field
13 years of experience in customer service account coordination or client-facing roles
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office Suite and CRM platforms
Ability to handle sensitive information with discretion and professionalism
Additional Information :
Benefits
Competitive salary: $59000 - $63000 annually
Opportunities for career growth and professional development
Supportive and collaborative team environment
Health dental and vision insurance
Paid time off and holidays
Retirement plan options
On-site training and development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
