Shift Manager, Site Reliability Engineering team
Shift Manager, Site Reliability Engineering team
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Job Description
As a Manager of the SRE team your responsibilities will be:
- Team management career development project prioritization and performance review.
- Driving a culture of intolerance to manual activities that promotes automation efforts.
- Driving initiatives with partner teams to improve the reliability of the infrastructure.
- Acting as crisis management to orchestrate actions towards sustainable solutions.
- Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
- Providing training and support to partner teams that interface with SRE.
- Onboarding of new hires to enable their success in their roles.
- Onboarding of new technologies systems and automation into the team.
Note: The working hours for this role are from 3:00 PM to 11:30 PM Monday through Friday. Additional role details will be discussed during the interview process.
Qualifications :
To be successful in this role you have
- Experience in team management
- Experience with cloud operations follow-the-sun and geographic distributed teams.
- Experience working in software platform and infrastructure delivered as a service.
- Knowledge of principles and methods involving ITIL v3.
- Outstanding interpersonal skills and strong communication skills both written and verbal.
- Uncompromising attention to detail.
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. (Advantage)
We also have pluses. These are not a must but please highlight them on your resume if you have:
- RHCE CCNA ITIL or other industry certifications
Note: Australian Citizenship and the capability to obtain a baseline security clearance is a requirement for this role
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
