People, Development, and Experience Partner (HRBP)

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations keeping humans in the loop for complex inquiries and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4000 of the worlds most popular appsincluding industry leaders like Match Group Rakuten Yahoo and CoupangSendbird powers over 7 billion messages every month.

The People & Culture team at Sendbird is committed to creating an engaging environment that enables employees to perform at their fullest potential. Were seeking a People Development and Experience (PD&E) Partner (commonly referred to as HRBP in other organizations) to join our growing global team.

Based in our San Mateo office you will report directly to the Senior PD&E Partner and serve as the primary PD&E contact for the U.S. HQ as well as our London team. You will work closely with business leaders to co-lead strategies that enable team and organizational growth with high ownership expected across the employee lifecycle.

Candidates must be able to participate in a 3-day-per-week hybrid schedule onsite in our San Mateo-based office.

What Youll Do

• Support or lead the delivery of core talent programs including performance reviews compensation cycles engagement surveys promotions and career development planning.
• Co-develop and evolve people initiatives such as goal-setting practices feedback culture and succession planning.
• Partner with managers and employees on a range of topics including performance employee relations recognition compensation and first-tier investigations.
• Assess organizational needs and support the design and delivery of learning & enablement programs including our first-ever manager development program.
• Build strong stakeholder relationships foster trust and promote team productivity and cohesion.
• Collaborate with global cross-functional teams by establishing regular communication and driving alignment on People priorities.
• Actively contribute to the People & Culture roadmap creating moments that matter throughout the employee journey and embedding our values into everyday practices.

Who You Are

• Passionate about engagement you care deeply about people and performance.
• Curious and solutions-oriented you ask smart questions and act decisively in ambiguous situations.
• Emotionally intelligent and empathetic you balance empathy with sound judgment and discretion.
• A self-starter who thrives in a fast-paced dynamic and evolving environment.
• Collaborative and humble you enjoy being part of a high-performing global team.

What You Bring to the Table

• B.A./B.S. degree and typically 814 years of progressive HR/People experience.
• Proven experience across key HR domains: performance management employee relations learning & development compensation and change management.
• Strong project management skills with the ability to independently manage programs or lead broader initiatives depending on level.
• Excellent written and verbal communication skills with a proven ability to deliver people programs that inform engage and inspire.

Our US benefits include (but are not limited to)

• 20 days PTO 13 paid US company holidays 5 sick days 1 volunteer day plus 2 rest/rejuvenation days and birthday day off
• Company subsidized medical dental vision insurance (100% for the employee 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3500 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments gym memberships books fitness classes mental health services and massages

Pay Transparency

For cash compensation we set standard ranges for all roles based on function level and geographic location. To determine our ranges we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $145000 - 170000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind we require all employees within an hours commute of their local office to gather with their team in the office a minimum of three days per week. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds experiences and skill sets. Sendbird is a place where everyone can learn and grow. We respect promote and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested award-winning communication APIs Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4000 leading appsincluding DoorDash Match Group Noom and Yahoo SportsSendbird powers over 7 billion conversations every month offering exceptional reliability security and compliance that meet enterprise-level demands.

Headquartered in California Sendbird is backed by ICONIQ SoftBank Tiger Global Y Combinator and other reputable investors.