Student Financial Services Coordinator

Student Financial Services Coordinator
Charleston Southern University

Summary

The Student Financial Services Coordinator plays a pivotal role within our office responsible for providing comprehensive support to students and families throughout the financial aid and student accounts processes. This multifaceted position involves a wide range of duties including customer service program coordination compliance monitoring website management and student outreach activities.

Key Responsibilities

• Customer service: Handle incoming calls emails and inquiries from students parents and staff regarding financial aid billing and scholarship programs. Provide accurate and timely assistance and information to resolve inquiries and address concerns.
• Federal Work-Study (FWS) program support: Assist with the coordination and administration of the FWS program compliance monitoring and reporting.
• Website management: Manage and update the financial aid section of the university website with relevant information announcements deadlines forms and resources to ensure accessibility and accuracy.
• Compliance monitoring: Audit and monitor compliance with specified guidelines and requirements for financial aid and scholarship programs. Research and resolve problematic issues to ensure compliance with federal regulations and institutional policies.
• Direct customer service: Provide direct customer service regarding all financial aid and billing activities to constituents.
• Front desk coverage: Answer office emails and voicemails and provide front desk coverage when necessary to ensure continuous support and accessibility for students and families.
• Student billing inquiries: Answer student and parent inquiries regarding student accounts payment amounts due financial aid disbursement and other billing-related matters.
• Student communication and outreach: Engage in student communication chat bot interactions and social media outreach to disseminate information promote financial aid resources and address student concerns. Attend and set up on-campus outreach events to assist with recruitment and registration activities.
• Data analysis and processing: Review analyze evaluate process and monitor information records transcripts applications and other data related to student programs requirements standards policies procedures and regulations.
• Communication: Communicate in person electronically or in writing with applicants students and/or parents to convey and exchange information and documents related to financial aid and student accounts.

Work Environment

The Student Financial Services Coordinator primarily works in an office environment within Student Financial Services. The role may require occasional evening or weekend work to accommodate student needs or special events.

Reporting Structure

The Student Financial Services Coordinator reports to the Associate Vice President of Student Financial Services.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Other duties may be assigned based on department needs and individual qualifications.

Qualifications

• High School Diploma or GED equivalent.
• Associates degree or higher preferredin a relevant field such as finance business administration education or communications.
• Previous experience in customer service financial aid student accounts or student services role preferred.
• Strong analytical skills with the ability to identify issues and develop effective solutions.
• Excellent communication skills both verbal and written with the ability to convey complex information clearly and concisely.
• Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite web content management systems and social media platforms.
• Knowledge of federal financial aid regulations policies and procedures is a plus.

Application Process

Interested candidates should submit a CSU application cover letter resume and contact information for three professional references. In the cover letter applicants should address their experience in call center management and how their personal faith aligns with the mission of Charleston Southern University.
Charleston Southern University is an equal opportunity employer and does not discriminate based on race color national origin sex disability or age. We are committed to building a diverse and inclusive community that reflects our values and mission.

This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

This position will remain open until filled.

Charleston Southern University is a Christian university and tobacco-free campus. We do not illegally discriminate on the basis of race age color national or ethnic origin disability sex pregnancy childbirth or related medical conditions (including but not limited to lactation) religion genetic information veteran or military status or any other basis on which the university is prohibited from discrimination under local state or federal law in its employment or in the provision of its services including but not limited to its programs and activities admissions educational policies scholarship and loan programs and athletic and university-administered programs. In order to fulfill its purpose the university may legally discriminate on the basis of religion in employment. The university has been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the Universitys religious tenets and core values.

To apply please complete the online application below and attach a resume. Entering untrue or inaccurate information will result in disqualification for consideration of vacant positions or subsequent termination after hire. This position will remain open until filled. By completing this application you aregiving Charleston Southern University the authority to contact any person educational institution current or former employer or company to disclose in good faith any information they may have regarding your qualifications and fitness for employment including but not limited to those you have listed in your application materials. Prior to a final offer of employment the selected candidate will be required to submit to a background check including but not limited to employment verification educational and other credential verification criminal background check and reference check. Applicants who will drive for the University will be required to complete a background check on their driving record.