ServiceNow Product Owner
ServiceNow Product Owner
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Job Description
Role: Service Product Owner
Location: Santa Clara CA
Duration: Long term contract
A ServiceNow Product Owner job description particularly one emphasizing Java and Python would typically focus on leveraging these programming languages within the ServiceNow platform for custom development and integrations while adhering to core product owner responsibilities.
Key Responsibilities:
- Product Vision and Strategy:
Define and communicate the product vision and roadmap for ServiceNow-based solutions aligning with organizational goals and business needs.
- Backlog Management:
Own and prioritize the product backlog translating business requirements into clear actionable user stories epics and acceptance criteria.
- Stakeholder Collaboration:
Act as the primary liaison between business stakeholders development teams (including Java/Python developers) and other cross-functional teams.
- Requirements Gathering:
Work closely with business analysts and users to gather and document detailed requirements for ServiceNow enhancements integrations and custom applications.
- Technical Understanding:
Possess a strong understanding of ServiceNow platform capabilities and limitations including its scripting languages (JavaScript) and integration options.
- Java/Python Integration & Development:
- Oversee the design and implementation of integrations with external systems using Java or Python-based solutions.
- Guide the development of custom applications or functionalities within ServiceNow that leverage Java or Python for complex logic or data manipulation.
- Ensure adherence to best practices for code quality scalability and security in Java and Python development within the ServiceNow ecosystem.
- Agile Methodologies:
Drive agile ceremonies including sprint planning daily stand-ups sprint reviews and retrospectives ensuring efficient and timely delivery of solutions.
- Testing and Quality Assurance:
Collaborate with QA teams to define testing strategies and ensure that delivered solutions meet specified requirements and quality standards.
- Release Management:
Plan and oversee the release of new features and functionalities including communication and training for end-users.
Qualifications:
- Experience:
Proven experience as a Product Owner or Technical Product Manager ideally within the IT Service Management (ITSM) domain with a focus on ServiceNow.
- Technical Proficiency:
Strong understanding and hands-on experience with Java and/or Python particularly in the context of system integrations API development or custom application development.
- ServiceNow Expertise:
In-depth knowledge of the ServiceNow platform including its modules functionalities and development best practices.
- Agile Acumen:
Solid understanding of Agile methodologies (Scrum Kanban) and experience working in an agile environment.
- Communication & Interpersonal Skills:
Excellent communication negotiation and stakeholder management skills.
- Problem-Solving & Analytical Skills:
Ability to analyze complex problems make data-driven decisions and translate technical concepts into business terms.
- Education:
Bachelors degree in Computer Science Information Technology or a related field. Relevant certifications (e.g. Certified Scrum Product Owner ServiceNow Certifications) are often preferred.
Employment Type
Full-time
