Customer Renewals Specialist â Global Technology Leader (Hybrid, Heredia, Costa Rica)
Customer Renewals Specialist â Global Technology Leader (Hybrid, Heredia, Costa Rica)
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Job Description
Customer Renewals Specialist Global Technology Leader (Hybrid Heredia Costa Rica)
We are looking for a Customer Renewals Specialist to support our client a global technology leader in the data security and management space. The specialist will manage customer renewals for subscription-based products and services across a global client base.
- Manage the end-to-end renewals process for a portfolio of existing customers.
- Partner closely with Sales Customer Success and Channel teams to ensure on-time and accurate renewals.
- Engage with customers via phone and email to confirm renewal intent address questions and help resolve any issues.
- Generate and deliver timely renewal quotes and follow up to ensure closure.
- Maintain detailed and accurate renewal tracking in CRM and internal tools.
- Identify potential risks to renewal and proactively escalate issues or coordinate resolution.
- Provide reporting and insights on renewal rates trends and pipeline.
- Support the implementation of automation and process improvements for renewal operations.
Requirements:
- 2 years of experience in customer renewals customer success roles in global B2B technology company.
- Experience working with CRM and quoting tools (e.g. Salesforce CPQ).
- Strong verbal and written communication skills in English
- Ability to manage multiple accounts meet deadlines and follow through on customer commitments.
- Bachelors degree required in Business Marketing Finance or a related field.
Please submit your resume to our network at (Please apply to the Customer Renewals Specialist Global Technology Leader (Hybrid Heredia Costa Rica) role.
Please feel free to forward this opportunity to others who may be interested.
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Employment Type
Full-time
