Internal Vacancy - Customer Success Manager | Global Product | London (Hybrid)
Internal Vacancy - Customer Success Manager | Global Product | London (Hybrid)
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Job Description
INTERNAL VACANCY - THIS VACANCY IS ONLY OPEN TO PERMANENT SAVANTA UK EMPLOYEES
About the Role:
This Customer Success Manager position sits within the Global Product team predominantly working with our BrandVue product. BrandVue is a market intelligence and brand growth tool. It has valuable sector specific metrics delivered through a best-in-class dashboard so you can evaluate yesterday and plan for tomorrow.
The Vue Products team is an ambitious early-stage group where you can help shape our processes and drive future growth. Youll have the opportunity to build and lead a team for global expansion.
As a Customer Success Manager youll be the primary point of contact for our clients ensuring they derive maximum value from our market research products. Youll work closely with clients to understand their needs provide strategic advice and ensure seamless integration and utilization of our products.
A key purpose of the role is to support the team in reducing subscription churn by building great client relationships and demonstrating the value that our product suite can bring to our subscribers.
Your role will be pivotal in driving customer satisfaction retention and growth.
The key responsibilities of this role are:
- Client Onboarding and Training: Facilitate onboarding and training to maximise client use of our products. Help reduce churn by fostering strong relationships and highlighting the value of our product suite.
- Account Management: Develop and maintain strong long-term relationships with key stakeholders addressing their queries and concerns promptly.
- Product Expertise: Stay updated on our product offerings and provide clients with best practices and strategic advice.
- Customer Success Planning: Develop and execute success plans to ensure clients achieve their desired outcomes and manage renewals.
- Issue Resolution: Proactively identify and resolve potential issues managing customer escalations effectively.
- Advocacy and Feedback Loop: Act as a customer advocate within Savanta providing insights and feedback to our product marketing and sales teams.
With service at the heart of our business a passion for exceeding client expectations is essential.
About You:
You are not just a problem solver; you are a proactive partner trusted adviser and passionate advocate for your clients success.
Have a deep understanding of customer needs and are committed to helping them achieve their goals. Able to link customer goals back to practical product features and suggest best practices.
Approach challenges with creativity and analytical thinking. Quickly assessing situations identify root causes and offer solutions.
Able to communicate clearly proactively and in a friendly professional mannerboth in writing and verbally.
You will know the Vue products inside out and stays current on industry trends.
Experienced in working with dashboards including presenting and demonstrating to both internal and external stakeholders.
Please click here to view the full job description
If youd like to express your interest we encourage you to speak with your Career Manager in the first instance and then apply.
Applications must be submitted by 10am 30th July 2025.
Required Experience:
Senior IC
Employment Type
Full-Time
