Client/Customer Scheduler
Client/Customer Scheduler
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Salary Not Disclosed
1 Vacancy
Job Description
Description
We are looking for a Client/Customer Scheduler to join Kennedy Carpet a leading facilities services company. As a Client/Customer Scheduler you will play a crucial role in ensuring efficient scheduling of client appointments and maintaining customer satisfaction. You will be responsible for managing schedules coordinating with clients and optimizing service delivery all while upholding the companys commitment to excellence in customer service.
In this role you will be involved in a variety of projects aimed at streamlining scheduling processes enhancing customer experience and maximizing operational efficiency. Your attention to detail strong communication skills and ability to prioritize tasks will be key to your success in this position. Join our team and contribute to delivering top-notch services to our valued clients.
Responsibilities:
- Schedule client appointments and service calls efficiently and accurately.
- Coordinate with clients to confirm appointments and communicate any changes.
- Optimize schedules to maximize productivity and minimize downtime.
- Ensure timely response to client inquiries and requests.
- Maintain accurate records of client interactions and service details.
- Collaborate with the service team to ensure smooth service delivery.
- Identify opportunities for process improvements in scheduling and customer service.
- Adhere to company policies and procedures while delivering exceptional customer service.
Requirements:
- Excellent organizational skills and attention to detail.
- Strong communication abilities both written and verbal.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using scheduling software or tools.
- Customer-oriented mindset with a focus on delivering high-quality service.
- Team player with the ability to collaborate effectively with colleagues.
- Problem-solving skills to address scheduling conflicts or customer issues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Employment Type
FULL_TIME
