Customer Care Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Develop and implement customer service policies aligned with company goals.
- Supervise daily operations of the customer care team and provide necessary support.
- Handle complex and escalated customer issues with professionalism and urgency.
- Monitor KPIs and service metrics to track performance and drive quality improvement.
- Coordinate with internal departments (sales logistics technical) for smooth after-sales support.
- Manage CRM systems and ensure data accuracy and integrity.
- Deliver training coaching and development for the customer service team.
- Analyze customer feedback and recommend improvements to enhance satisfaction.
- Prepare and present service performance reports to senior management.
- Ensure compliance with internal policies quality standards and regulatory requirements.
Qualifications :
Bachelors degree in Business Administration Marketing or related field.
- 57 years of customer service experience including at least 4 years in a managerial role.
- Experience in lighting sanitaryware or retail sectors is preferred.
- Strong leadership and communication skills.
- Customer-centric mindset and strong problem-solving skills.
- Proficiency in CRM systems and Microsoft Office.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
