Customer Marketing Manager
Customer Marketing Manager
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 90000 - 110000
Vacancy
1 Vacancy
Posted on :
19-07-2025
Job Description
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Role Summary:
As we enter our next stage of growth were looking for a Customer Marketing Manager who can turn our user base into a community of championsand help unlock long-term revenue growth in the process.
This role is a critical connector between Marketing Product Sales and RevOps. Youll manage the strategy and execution of lifecycle campaigns communications and revenue-driving programs that increase adoption upsell retention and advocacy.
Responsibilities
- Own the strategy and production of customer-facing communicationsproduct deep dives roadmap updates and executive sessions.
- Manage all proactive customer communications including feature announcements newsletters and product tips.
- Collaborate with Product to source and prioritize product feedback that drives roadmap decisions and facilitates lead generation.
- Build and launch upsell campaigns across products personas and usage patterns.
- Use tools like Pendo to identify expansion signals and trigger timely lifecycle outreach.
- Support Revenue & LTV modeling working cross-functionally to identify segments for long-term expansion.
- Partner with RevOps to measure campaign impact on renewal expansion and CLTV.
- Launch review campaigns that drive visibility and reputation.
- Develop and manage Filevines Customer Advisory Board (CAB): agenda planning communication feedback synthesis.
- Identify and develop case studies and customer stories that fuel PR sales and brand credibility.
Qualifications
- 36 years of experience in customer marketing lifecycle marketing or product marketing ideally in B2B SaaS.
- Proven success with campaign planning content creation and cross-functional execution.
- Data-savvy: comfortable using tools like HubSpot Pendo and analytics platforms to measure impact.
- A skilled communicator and relationship builderyou make champions out of customers.
- Bonus points for experience in legal tech vertical SaaS or regulated industries.
Compensation Information:$90000 - $110000 base
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individuals location qualifications education work experience skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevines total compensation package for employees. This position is also eligible for a paid time off policy as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race creed religion color age national origin sex disability veteran status or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability or if you have concerns related to Filevines equal employment opportunities you may contact us at
Cool Company Benefits:
- A dynamic rapidly growing company focused on helping organizations thrive
- Medical Dental & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Chicago (1 S Wacker Dr)
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Required Experience:
Manager
Employment Type
Full-Time
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