Product Support Specialist
Product Support Specialist
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Job Description
Help our customers unlock the full potential of Humaans.
As a key member of our Product Support team youll ensure our users are always unblocked and empowered to work effectively with Humaans. If youre passionate about delivering exceptional support possess a user-first mindset thrive in a dynamic tech-enabled environment and can proactively address challenges while maintaining a high pace wed love to hear from you!
Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model deep integrations fast APIs and enriched by AI Humaans removes manual work reduce compliance risk and enhance your employee experience. Humaans reduces ongoing administrative work by 65% and onboarding time by an average of 55%.
Weve raised $20 million in VC funding to date. Investors include major Tech players such as Lachy Groom; Slack founder Stewart Butterfield; Shopify founder Tobias Lutke; Figma Founder Dylan Field; Linkedin ex-CEO Jeff Weiner; Stripe COO Claire Johnson; Y Combinator; Moonfire; Frontline Ventures; Exor and more.
Youre Excited About
Becoming an expert in all Humaans features understanding our processes and workflows in order to resolve user issues
Providing a white-glove support experience by troubleshooting issues and guiding them through specific product use cases via email live chat and phone.
Developing strong relationships with our users and identifying opportunities to enhance their experience and support proactively.
Actively working with Customers Success Engineering and Operations teams to address customer needs & proactively suggesting product improvements.
Helping us grow our library of content Help Center and optimising our support documentation to improve efficiency and provide customers with more convenience
Ensuring customers onboard successfully with Humaans and supporting our team with customer implementations
Things that will get us excited about you
Love for customers.You want to provide the best experience for our users and will serve as the go to person for their queries. You have a genuine passion for helping customers and ensuring their success with proven experience in a similar role.
Excellent communication skills. You have the ability to explain complex concepts clearly and concisely across various support channels including live chat email and phone.
Solution oriented. You have proactive mindset taking initiative to identify and solve potential issues before they impact customers and demonstrating foresight in improving support processes.
Teamwork. You have strong teamwork skills with experience managing relationships both internally and externally to foster a collaborative environment.
Adaptability. You thrive in a fast-paced environment efficiently managing multiple tasks without compromising on quality.
Product focus. You love working with software products and have a natural aptitude to learning new tools fast. Ideally you have worked with ticketing systems or Intercom before.
Interest for Human resources / People management. Enthusiastic about HR best practices policies and processes to enhance organisational structure and satisfaction.
This is an in-person role based at our Central London office (Chancery Lane). Our team comes together in the office on Tuesdays Wednesdays and Thursdays to fuel collaboration and connection.
Package & Benefits
Early stage startups can be messy we know that. Were putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.
Salary. Competitive compensation.
Equity. Meaningful equity so that you own part of the company.
Time off. 25 days of paid time off per year plus public holidays.
Health. Bupa Private health and dental insurance.
Technology. A brand new MacBook.
Learning and development. Budget for books and other resources you need.
Why Join Humaans Today
Transform an Entire Industry. HR tech is ripe for disruption and were leading the charge. Traditional HR products are clunky slow and fail to deliver a seamless experience. Businesses are tired of outdated fragmented solutions that dont scale. Humaans is here to disrupt that status quo with powerful scalable solutions that work for every part of the organization.
Tackle a Game-Changing Challenge. HR Tech used to be overlooked not anymore. The way people work is evolving faster than ever and the needs of global companies are changing in real-time. Humaans is at the forefront of this change reshaping how businesses operate and empowering teams everywhere.
Work in a Quality-First Culture. At Humaans were obsessed with delivering top-notch user experiences. Every decision we make is guided by our dedication to design performance and customer experience.
Accelerate Your Career. Joining us at this stage means youll be growing alongside the company. Were learning together shaping the future of HR tech and offering you an unmatched opportunity for personal and professional growth.
Backed by the Best. Were proud to have the support of legendary investors and tech leaders including Y Combinator and Lachy Groom the founders of Slack Shopify and Figma Asanas former CRO the former CEO of LinkedIn and more. With this powerhouse backing were set to building something truly special.
Our Commitment to Diversity
At Humaans were looking for genuinely good people that are transparent and emphatic. Were committed to providing equal opportunities a diverse and inclusive work environment and ensuring a fair interview process for everyone. Youre welcome to apply no matter your gender ethnicity sexual orientation religion civil or family status age disability or race.
Privacy notice
We care about your privacy. When you apply for a role at Humaans well collect and process your personal data as part of our recruitment process. This includes things like your CV contact details and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details see our .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
