Technical Support Engineer
Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Technical Support Engineer within our Product Specialists team you will play a key role in:
Providing technical support for our trained app designers and administrators helping them to always make the best possible use out of our fast-evolving product and transforming problems into scalable solutions working hand in hand with our R&D team.
Supporting the delivery of high-quality data visualization projects and ensuring our clients achieve their business goals through data-driven insights.
Responsibilities
Client Application Designer Support
Level 2 Technical Support: Provide advanced support both in English and French for production applications collaborating with the R&D team on level 3 issues when necessary.
Data Issue Resolution: Troubleshoot and resolve data-related issues within client environments ensuring pragmatic and efficient solutions.
Scalable Solutions: Turn recurring problems into scalable long-term fixes by working closely with the R&D team to improve product reliability and performance.
Technical & Data Assistance: Respond to questions from Application Designers regarding data integration and technical implementation in Toucan Toco.
Feedback Management: Centralize categorize and prioritize feedback to help improve the product and align it with user needs.
Expert Guidance: Act as a subject matter expert sharing data visualization best practices and supporting designers in creating impactful applications.
Technical Vulgarization: Translate complex technical concepts into accessible language for non-technical stakeholders ensuring shared understanding across teams.
Benefits
Join a Well-Established Company: Become part of a robust organization with nearly a decade of experience and a solid foundation for growth.
Work on Real Client Projects: Collaborate with cross-functional teams and make a tangible impact by contributing to meaningful client-facing initiatives.
Autonomy and Ownership: Enjoy a high level of independenceyour initiative creativity and ideas are not only welcomed but encouraged.
Build a Must-Have SaaS: Contribute to a platform thats essential in todays data-driven world. Analytics is more critical than ever and youll help deliver it where it matters most.
Employment Type
Full-Time
