Customer Service Representative 2
Customer Service Representative 2
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Job Description
Description
Healthcare Customer Service Representative Wanted Part time - 20 hours (4PM - 8PM TUESDAY WEDNESDAY THURSDAY & 7:30AM-3:30PM SATURDAY).
Come join our growing radiology team on Germantown Road - Danbury Hospital. This is a union role and pay based on full years of relevant experience and range from $17.60 plus shift differentials. Previous healthcare experience.
Summary:
Customer Service Representative 2 schedules registers and receives patients according according to established policies and procedures in a professional and courteous manner.
Responsibilities:
1. Schedules radiological exams in Soarian scheduling system according to established policies and procedures.
2. Registers patients in Invision obtaining accurate demographic and financial information.
3. Verifies insurance benefits scripts pre-certification and authorization for services as necessary.
4. Performs reception and patient check-in functions according to established policies and procedures.
5. Ensures work area is clean and well stocked and office equipment is functioning properly.
6. Projects a positive and professional image exceeding Danbury Hospital behavioral competencies and department standards.
7. Adheres to Department standards for Service Excellence.
8. Fulfills all compliance responsibilities related to the position.
9. Performs other duties as assigned.
Education: HS GRAD/EQUIVALENT
Other Information:
Required: Alpha/numeric data entry required. Knowledge of computer systems.
Minimum Experience: three years
Desired: Invision Cerner Soarian Document Imaging PACS and Stentor systems. Knowledge of radiology exams insurance.
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: WCHN Affiliates
Org Unit: 618
Department: DDI
Exempt: No
Salary Range: $17.60 - $33.48 Hourly
Required Experience:
Unclear Seniority
Employment Type
Full Time
