Call Center Quality Analyst
Call Center Quality Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: QA Analyst Call Center (Long-Term Temporary)
Location: Cumberland RI (Hybrid Remote on Mondays and Fridays)
Employment Type: Long-Term Temporary
Compensation: Up to $91000 annually (BOE)
Benefits: Health Insurance Paid Time Off
Job Description:
Our client is seeking a Quality Assurance Analyst with a strong background in call center operations. This long-term temporary position features a hybrid schedule allowing remote work on Mondays and Fridays and offers a supportive environment focused on continuous improvement and compliance.
Key Responsibilities:
Monitor and evaluate inbound and outbound calls for quality compliance and customer experience standards.
Score calls and deliver actionable feedback to agents and supervisors to drive performance improvements.
Identify trends gaps and opportunities for training and process enhancements.
Collaborate with training and operations teams to ensure consistent QA standards.
Maintain detailed documentation and reporting related to QA activities and metrics.
Ensure compliance with company policies and industry regulations.
Qualifications:
Proven experience in a call center QA role specializing in call monitoring and scoring.
Strong analytical skills and high attention to detail.
Effective written and verbal communication skills.
Ability to provide constructive actionable feedback.
Experience in the utilities industry or other regulated industry is a strong plus.
Proficiency in QA tools and Microsoft Office Suite.
What We Offer:
Competitive pay up to $91K annually
Hybrid schedule work remotely on Mondays and Fridays
Health insurance and paid time off available
Opportunity to contribute to high-quality service delivery in a regulated environment
Ready to apply Send resume to or apply directly through the
Required Experience:
IC
Employment Type
Temp
