Scheduling Coordinator
Scheduling Coordinator
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Job Description
Job Posting: Scheduling Coordinator (In-Office Position)
Location: Cary NC (On-site)
Reports to: Agency Director
Schedule: Full-time Includes On-Call Rotation (1 week every 3 weeks)
Are you an organized compassionate professional who thrives in a fast-paced environment Join our dedicated team at Senior Helpers as a Scheduling Coordinator and play a key role in ensuring high-quality care and support for our clients.
About the Role
As a Scheduler / Care Coordinator you will be responsible for maintaining appropriate staffing levels and ensuring caregivers are scheduled effectively to meet our clients care needs. Youll serve as a critical link between clients caregivers and the agency helping to ensure smooth day-to-day operations and timely communication.
Key Responsibilities
Match and schedule caregivers for new and existing clients based on care needs and assessment information.
Maintain daily and long-term schedules; respond to emergencies call-outs and schedule changes.
Communicate any schedule updates or caregiver changes to clients and families ahead of time.
Accurately record care coordination activities caregiver availability call-outs and refusals in WellSky.
Participate in an on-call rotation (one week every three weeks).
Answer incoming phone calls professionally and courteously.
- Introduce caregivers to clients as needed including reviewing care plans home environment and equipment usage.
Support caregiver orientation and training as needed.
Help resolve complaints incidents and injuries in collaboration with the Service Supervisor.
Foster strong positive relationships with both clients and caregivers.
Qualifications
High School Diploma or GED required; Bachelors degree preferred.
1 year of experience in home care healthcare or scheduling preferred.
Proficient in Microsoft Office (Outlook Word Excel).
Exceptional organizational problem-solving and interpersonal skills.
Strong verbal and written communication abilities.
Must have personal vehicle valid drivers license and insurance.
Why Join Senior Helpers
Collaborative and mission-driven work environment
Opportunity to make a meaningful impact on the lives of seniors and their families
Supportive leadership and training opportunities
Competitive compensation
Required Experience:
IC
Employment Type
Full-Time
