ICT Process Improvement Analyst
ICT Process Improvement Analyst
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Job Description
ICT Process Improvement Analyst (Value Stream Analyst)
Based: Hybrid working initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.
Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.
Salary: 43001 - 477779 per annum (ICT RFJ 7)
The role
We are looking for a ICT Process Improvement Analyst who will drive operational excellence within our social housing services. In this role you will analyse and optimise business processes to ensure efficient cost-effective and tenant-focused service delivery. Working closely with teams across the organisation to streamline workflows integrate digital solutions and support the continuous improvement of our housing operations.
You will be conducting in-depth analysis of existing business processes including tenant services repairs asset management and customer support and recommending and designing process enhancements that streamline operations reduce costs and improve service quality.
Working with external partners contractors and regulatory bodies to ensure process improvements meet compliance and customer expectations you will analyse performance metrics (e.g. tenant satisfaction repair times rent arrears) to measure the effectiveness of current processes and proposed changes. The ICT Process Improvement Analyst will assist in the planning and execution of process improvement projects ensuring they are delivered on time and within budget and ensure all process changes comply with UK social housing regulations data protection laws and health and safety standards.
About you
The successful candidate will have proven experience in business process analysis ideally within social housing local government or a similar public service environment with professional certifications such as Lean Six Sigma Green/Black Belt and Agile.
We are looking for someone with the ability to analyse complex business processes and data with a strong focus on identifying inefficiencies and recommending improvements.
You will be skilled in diagnosing issues proposing effective solutions and working collaboratively to resolve them and have the ability to build relationships with a wide range of stakeholders both internal and external at various levels of the organisation.
About us
emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country leading the market as service provider and employer.
Our values
Our values are important to us and were looking for people who can help live our values of Integrity Diversity Openness Accountability Clarity and Excellence.
Company Benefits
Our generous package includes:
- Competitive salary
- Contributory pension scheme
- Health cash plan BHSF
- 39 days annual leave (including statutory days) increasing to 44 days with length ofservice (pro-rata for part time)
- Flexible working
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
Educated to A level. Degree or equivalent is desirable.
Professional certifications such as Lean Six Sigma Green/Black Belt and Agile are essential for the role.
For further information about the role please see attached Job Description and Person Specification.
How to apply
Please send an up- to-date CV with a covering letter of no more than 3 sides of A4 detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received so recommend early application.
We ask all candidates to evidencetheir right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
About us
emhis one of the largest providers of affordable homes and care & support services in the East Midlands.
We have more than 20000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers.
Our group includes:
- emh Homes: providing affordable homes for rent and ownership across the region
- emh Care & Support:providing care and support services to a wide range of customers from people with disabilities to victims of domestic abuse
- Midlands Rural Housing: a specialist rural housing services and expertise
- emh Sharpes:Landscaping & Gardening
Working with us
Documents
Required Experience:
IC
Employment Type
Unclear
