Claims Specialist
Claims Specialist
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Job Description
Claims Specialist
Job No: 676582
Brisbane - Inner Suburbs & CBD Adelaide
Permanent Full Time
Insurance
Pay Band 2
Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times while finding outcomes to get them Back on the Road. This takes a special kind of person someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference this role is for you!
This is a permanent full-time role.
What youll do
- Be the primary point of contact for customers who have experienced loss or damage to their caravan motorhome or boat
- Handle a high volume of inbound calls efficiently
- Ensure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectations
- Effectively manage customer expectations in line with our Best Claims Practice philosophy
- Develop a clear understanding through effective listening of each customers claim and circumstance
- Action claims in accordance with customer service expectations and service level agreements
- Effective decision making and problem solving to ensure the best outcome for the customer and the company
- Maintain up to date records regarding all activity on the claim
- Customer and Stakeholder complaint resolution
- Ensure each claim interaction progresses the claim as far as possible towards completion
- Minimising the need for further rework or repeat contact from customers
- Ensure claims are managed in line with the General Insurance Code of Practice guidelines as well as internal processes
What youll bring
- High level of customer service experience
- Prior claims experience highly desirable
- Excellent communication skills both written and verbal
- Active listening skills
- High level of attention to detail and ability to prioritise
- Demonstrated decision making ability and critical thinking
- Computer literacy and experience navigating multiple systems
What we can offer you
Suncorps employee benefits are designed to support empower and reward our people. Some of our benefits include:
- $79500 Inclusive of 12% Super
- Hybrid working - Working both in office and home
- Employee discounts and rewards - exclusive offers on more than 400 of Australias large retailers including Myer David Jones Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank Suncorp Insurance AAMI Shannons Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance as well as discounted gym membership plans for our people.
Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here
Why youll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose to build futures and protect what matters. To ensure we deliver on that Purpose weve made a commitment built on trust empowerment and flexibility to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. Were excited about what we can achieve together working every day to be better do more and realise the future we want to see just beyond the horizon.
If youre looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in peoples lives and communities.
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Chase the Sun apply online today! Your future at Suncorp Group awaits!
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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