Sr. Director, Cloud Engineering
Sr. Director, Cloud Engineering
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Salary Not Disclosed
1 Vacancy
Job Description
Company overview:
TraceLinks software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance visibility and decision making. It reduces disruption to the supply of medicines to patients who need them anywhere in the world.
Founded in 2009 with the simple mission of protecting patients today Tracelink has 8 offices over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably.
TraceLink is seeking a strategic and hands-on Senior Director of Cloud Engineering to lead a multi-disciplinary organization spanning Site Reliability Engineering (SRE) Performance & Tools Engineering and Release Engineering. This role is critical to ensuring the scalability reliability and operational excellence of TraceLinks cloud-native SaaS platform while also owning the infrastructure behind both internal and customer-facing AI capabilities.
The Director will be the single-threaded owner of our internal suite of AI-enabled tools for engineering productivity as well as responsible for the DevOps and infrastructure support for external AI features integrated into the Opus platform such as LLM-powered agentic functionality.
They will drive initiatives that enable AI-powered operational intelligence cost-optimized infrastructure and high-velocity product delivery across a globally distributed engineering team.
Responsibilities:
- Act as a Single Threaded Owner (STO) for infrastructure & operational excellence and lead a global organization across three primary areas:
- SRE with an SRE Manager and team focused on reliability observability incident response and cloud operations
- Performance & Tools building tooling for automated testing test orchestration system health monitoring and integration testing
- Release Engineering responsible for CI/CD tooling release orchestration and deployment automation
- Own and evolve TraceLinks internal suite of AI-enabled tools designed to enhance developer productivity and platform insight
- Play a leadership role in DevOps and infrastructure operations for AI capabilities integrated into TraceLinks Opus platform including support for LLM-based workflows inference pipelines and secure model interactions
- Evaluate and adopt emerging technologies aligned with the companys product vision and technical architecture
- Partner with the CISO architecture and product teams to align cloud practices with security compliance and business goals
- Drive maturity in infrastructure as code observability (OpenTelemetry Prometheus Grafana Jaeger) and release automation (Jenkins Flux-CD Env0 CodeBuild)
- Lead the design and rollout of AI-driven anomaly detection telemetry pipelines and proactive system health monitoring
- Extend CI/CD and integration testing systems to support performance testing distributed tracing and alerting workflows
- Be a major contributor to efforts to improve product quality through improved automated testing
- Champion cost optimization initiatives including efficient AWS resource usage (Karpenter Spot Instances serverless) and align to target COGS metrics
- Set high standards for reliability latency availability and scalability of core systems
- Oversee deployment health platform smoke tests and post-deployment validation strategies
- Monitor and report on platform KPIs system uptime alerting noise ratios and MTTR
- Lead incident response strategies and reduction of manual toil through automation and self-service tools
- Hire mentor and grow high-performing engineering managers and technical leaders
- Align team OKRs with broader engineering and company goals
- Foster a culture of engineering rigor continuous improvement and cross-functional collaboration
Qualifications:
Required:
- Bachelors degree in Computer Science Engineering or equivalent experience
- 5 years in engineering leadership roles managing multiple cross-functional DevOps/SRE/tooling teams
- Deep experience with cloud-native architecture especially AWS services infrastructure-as-code CI/CD systems and observability platforms
- Proven success running SaaS at scale including performance reliability and cost optimization
Hands-on experience with tools such as:
Terraform Helm Docker Kubernetes Prometheus ELK Redis Kafka Karpenter Jenkins OpenTelemetry Grafana Env0 CodeBuild
- Experience supporting AI/ML-enabled applications including inference pipelines and secure LLM integration
- Clear understanding of security practices DevSecOps and compliance (e.g. SOC-2 ISO27001)
- Excellent communication and stakeholder management skills
Preferred:
- Advanced degree in Engineering or related field
- Familiarity with LLM-based systems RAG pipelines and internal AI tooling
- Experience with regulated industries (e.g. healthcare pharma or life sciences)
- Familiarity with reactive frameworks and modern Java/JavaScript application stacks
Please see the Tracelink Privacy Policyfor more information on how Tracelink processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .
Required Experience:
Director
Employment Type
Full Time
