Body Shop Customer Service Representative
Body Shop Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking an organized and detail-oriented individual to join our team in a role responsible for managing the repair order (RO) process from initiation to vehicle delivery. The ideal candidate will play a key role in supporting the repair process by creating and managing repair orders coordinating customer communication and assisting with the timely execution of vehicle repairs.
Body Shop Customer Service Representative Compensation and Benefits:
Body Shop Customer Service Representative Competitive Salary: $21-$24.50 per hour depending on experience.
Generous Paid Time Off (PTO):We prioritize work-life balance offering industry-leading PTO. New full-time employees accrue 4 hours per pay period totaling approximately 96 hours in the first year with increases over time.
Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical dental vision Health Savings and Flexible Spending accounts life insurance and short- and long-term disability alongside a robust 401(k) plan for retirement planning.
Paid Holidays: Hannah Motor Company offers at least 5paid holidays per year to the Body Shop Glass Customer Service Representative subject to completion of the introductory period and other eligibility requirements as per company policy.
Body Shop Customer Service Representative Responsibilities:
- Creating modifying and managing repair orders (ROs) in the shops management system (CDK).
- Creating files (ROs) in the estimating system (CCC) including the creation of repair plans and setting up communication preferences for customer communication.
- Creating and documenting physical files prior to vehicle drop off. Assist estimators with scheduling customers for repairs.
- Providing customers with repair status updates throughout the repair process.
- Greeting customers at drop off and obtaining the necessary signatures and authorizations.
- Checking in vehicles by taking photos of damage to be repaired unrelated prior damage documenting current mileage placing the RO tag on the dash etc.
- Delivering vehicles back to the customer at the completion of repairs.
- Assist estimators with daily production walks to review work in process and ensure customers are properly updated and repairs are on schedule.
- Coordinate sublet repairs thru HMC departments and outside vendors by creating purchase orders (PO s) and arranging transportation of vehicles to those vendors.
- Follow up on parts ETAs to ensure parts have been received as promised by the vendor.
Body Shop Customer Service Representative Qualifications:
- At least one previous role based in customer service experience
- Bodyshop CSR experience preferred
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Excellent communication skills (including listening speaking).
- Ability to read speak and understand English.
- Ability to interpret a variety of instructions furnished in written oral or schedule form.
- Ability to multi-task.
- Ability to work alone self motivate and manage ones own time.
- Team player with a positive attitude
- Computer literate (MS Word and Outlook)
- Organized and extremely detail-oriented
- Ability to prioritize
- Deadline-oriented
- Valid drivers license
At Dick Hannah Dealerships our Core Values are summed up in four words: Family Integrity Respect and Purpose. Were a family-run business thats been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyones day-to-day contributions.
Dick Hannah Dealerships. Believe in nice.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
