Assistant Manager - Training and Q&A onsite on Richardson TX

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Job Description:

Inviting applications for the role of Assistant Manager Training/ QA onsite position at Richardson TX

About the role

Responsibilities

Manage overall training requirements ensure sufficient training resources are available to roll out required new hire induction and program training. Flag resource constraints timely to allow alignment of training plans with training resource capacity.

Ensure continuous improvement of Service Provider and program training materials and overall curriculum in close collaboration with training and outsourcing team.

Develop materials according to process standards.

Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to customers contract agreement.

Assess quality issues conduct root cause analysis recommend insights develops improvement plans and collaborates with operations team to improve quality performance.

Establish quality governance process and operations to ensure effective communication and organization.

Proactively identifies opportunities and coordinates with different functions operations training workforce and reporting towards quality improvement

Qualifications we seek in you!

Minimum Qualifications

Process Improvement

Curriculum Planning

Quality Management

Training and Facilitation

Experience in a Quality Management role.

May create new solutions leveraging and where needed adapting existing methods and procedures.

Overall point of contact for program quality compliance and delivery

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate annual base compensation range for this position is $65000 to $70000. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Location-based Roles Los Angeles California based candidates are not eligible for this role. Richardson TX area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Job

Assistant Manager

Primary Location

Richardson TX

Schedule

Full-time

Education Level

Bachelors / Graduation / Equivalent

Job Posting

Mar 7 2025 4:28:40 PM

Unposting Date

Apr:59:00 PM

Master Skills ListOperations

Job CategoryFull Time