Quality Assurance Product Specialist

Position Summary:

The Quality Assurance Product Specialist provides product quality and technical support to Procurement Merchandising Marketing Sales and Operations to ensure customer satisfaction with Gordon Food Service private label products. Collaborates with suppliers and Gordon Food Service staff to assure product quality and safety expectations are consistently met including performance of product failure investigations across the entire supply chain as necessary.

What youll do:

• Collaborates with suppliers and merchandising and marketing to define product specifications and maintain final written specifications.

• Supports the private label packaging process by managing the collection and review of product specifications and requesting first production samples as required.

• Leads evaluation of samples of existing new and newly transitioned products to confirm compliance to specifications. This may require the use of general kitchen equipment (e.g. stove oven grill microwave deep fryer etc.).

• Utilizes product knowledge to support the Brands and Category Team during the product development process.

• Executes activity based on Supplier Risk Assessments. e.g. quarterly reporting product evaluations

• Performs product complaint and quality failure investigations and corrective action follow-up with suppliers and Gordon Food Service staff where appropriate to ensure product safety and quality.

• Supports the Category Market Review process by providing product specification information for release to potential suppliers.

• Leads the Category Team in the transition of private brand products and specifications between suppliers.

• Attends Vendor Business Reviews as requested by the Category Team to review quality-related performance (audits complaints etc.)

• Maintains enhances and communicates job-related standard operating procedures work instructions policies and job aids.

• Assists with assessing impact of proposed and/or new regulations to private brand products. Communicates requirements to affected stakeholders and ensures compliance.

• Participates in Gordon Food Service quality system or product quality improvement projects as assigned.

• Other duties or responsibilities as assigned.

When you will work:

• Monday to Friday 8 a.m. to 5 p.m.

• Hybrid schedule in Wyoming MI. 4 days in the office with 1 day remote.

What youll bring to the table:

• Bachelors Degree in Food Science Biology Chemistry Microbiology or related field preferred.

• 3 years of previous experience in quality assurance quality control product development and/or food safety preferred.

• Must be detail-oriented and display good project management and organizational skills.

• Must be able to prioritize and schedule accordingly on own multiple tasks simultaneously. Must be comfortable with swift change in daily routine to address urgent matters.

• Must possess and display excellent written and verbal communications skills.

• Must be able to work collaboratively with a variety of teams and individuals including possessing the willingness to engage with others and be challenged.

• Must have the ability to listen interpret and determine appropriate direction based on general rules processes and feedback from others.

• Must possess and display good problem solving skills.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age status as a protected veteran or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.