Head of Global Customer Support & Training

Were one of the worlds oldest start-ups and were just getting started. At Husqvarna Group innovation is in our DNA. With over 330 years of heritage and a passion for pioneering technology we design and deliver world-class products and solutions for forest park garden and construction care. From robotic lawn mowers to cutting-edge chainsaws and sustainable battery systems. Were shaping the future and we want you to be part of it.

Were currently hiring a Head of Global Customer Support & Training to strengthen and enhance our customer experience and service capabilities across global markets.

About the Role

Youll be part of the Global Aftermarket management team within the Husqvarna Forest & Garden Division reporting directly to the VP Global Aftermarket Services & Quality. This team is focused on driving excellence in customer support training and technical enablement.

As Head of Global Customer Support & Training your mission is to coordinate and continuously improve the end-to-end customer support experience for our customers consumers and partners. You will also be responsible for competence development internally and externally across service support and sales organizations.

What Youll Do

• Implement and maintain customer support standards and processes aligned with our premium service goals.

• Coordinate internal and external support structures and drive development of tools such as self-service portals.

• Lead and develop global regional and local teams to build capability and capacity in customer support and training.

• Oversee the improvement of technical documentation supporting service delivery.

• Evolve and manage the service toolbox including the Husqvarna Service Hub and Portal.

• Drive alignment between training methodology and support systems across different channels.

• Contribute to change management initiatives and process improvement efforts.

About You

You have a strong customer focus are structured in your approach and are passionate about building high-performing support organizations. You lead with empathy and accountability and you understand the direct connection between customer experience and business outcomes.

In addition you bring:

• Proven leadership experience leading cross-functional teams in a global or regional setting with direct people management responsibilities.

• A track record of developing customer care functions ideally in a technical environment.

• Experience working with training tools and methods for both internal and external stakeholders.

• A strong understanding of product technology and service delivery.

• Knowledge of dealer networks; retail and e-commerce experience is a plus.

• Basic financial knowledge including budgeting and business case development.

• . in Technology related field or equivalent.

Location

This position is based in Sweden. Our preferred location is Huskvarna where most of the team is located but we are also open to candidates based at our other sites in Stockholm or Jonsered. We offer a hybrid work model with 23 days per week in the office.

Your Application

Were keeping the job listing open all summer! That said were currently on vacation and will start reviewing applications once were back in August. Thanks for your patience - were excited to hear from you!

If you have any questions please contact recruitment partner Johan Odelfelt at

Winning Through Culture

At Husqvarna Group we believe business is about people. Our culture values bold ideas strong commitment and teamwork. We grow and succeed together.

Our Core Values:

• Bold We challenge the status quo and innovate.

• Dedicated We are passionate resilient and driven.

• Care We support each other and make a positive impact.

Ready to take the lead in customer support and training at a company with global reach and deep roots Lets shape the future together. date to apply: