CRM Head
CRM Head
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Job Description
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Lead and manage the entire CRM team and customer lifecycle post-sales.
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Oversee agreement execution allotment letters demand notices and possession process.
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Track and manage collections payment follow-ups and coordination with finance.
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Handle customer queries escalations and ensure timely resolution with professionalism.
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Coordinate with sales legal accounts and project teams for smooth cross-functional execution.
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Ensure compliance with RERA and other regulatory bodies.
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Maintain MIS dashboards and customer interaction reports for management review.
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Drive initiatives to enhance customer satisfaction and loyalty.
Employment Type
Full-time
