PAS - Patient Access Specialist
PAS - Patient Access Specialist
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Job Description
Department Overview
The PAS Specialist at Gabriel Park Family Medicine provides excellent clinical care through professional response to patient needs. This role is responsible for all reception duties including check in check out telephones and providing a high level of administrative support to both providers and patients. This will include gathering appropriate and correct patient demographics financial screening worker compensation status and non-covered service status. Will schedule appointments including but not limited to new patient ancillaries procedure services and follow-up appointments. Gathers and records information about patients provides specific customer services which include screening for financial eligibility confirming health insurance coverage and individuals obligations. Maintains current information on all managed care insurance plans and is up to date with all insurance plan changes. Solid administrative skills including letter/phone correspondence organizational skills project maintenance and other general office tasks.
Function/Duties of Position
Key Responsibilities & Performance Standards
- Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients make return appointments answer incoming calls provide high quality customer service to both external customers (patients referring providers and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients.
- Answer incoming phone calls verify account information including but not limited to demographics insurance and Primary Care Provider. Will schedule appointments including but not limited to new patient ancillaries procedure services and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patients representative. Manages providers schedule and completes administrative work for team providers.
- Enrollment & Eligibility. Gathers and/or verifies patient information including demographics insurance coverage and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care procedures and laboratory studies.
- Performs other administrative duties and/or projects as requested by providers managers and supervisors
Required Qualifications
- Six months of work experience in a medical office setting including high volume direct patient contactORone year of work experience in a high volume direct public contact position
Knowledge and Skills Required:
- Basic computer keyboarding skills including typing of 30 - 45 wpm.
- Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.
Preferred Qualifications
- Two or more years of experience in a medical office setting.
- Previous OHSU and EpicCare experience.
Additional Details
Exposure to ill patients - flu colds virus. Must be able to sit for long periods move about the clinic as necessary and use telephone and computer for extended periods of time.
All are welcome
Required Experience:
Unclear Seniority
Employment Type
Full-Time
