Helpdesk Specialist (ConnectWise) | WFH | AU
Helpdesk Specialist (ConnectWise) | WFH | AU
Posted on :
14-07-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
25000 - 40000
Vacancy
1 Vacancy
Posted on :
14-07-2025
Job Description
Setup and Location: WFH
Work Schedule: 9:00 AM 6:00 PM (AEST) 7:00 AM 4:00 PM (PH Time)
Employment Type: Full-time
The role is focused on answering calls handling tickets and supporting clients IT needs daily. You will manage Microsoft 365 issues VPN setup SharePoint OneDrive permissions and general technical support. You will also handle remote access tools log work properly and follow up on tickets.
Responsibilities
- Answer phone calls take messages and manage tickets using ConnectWise.
- Handle password resets Microsoft 365 support VPN setup for clients SharePoint and OneDrive permissions.
- Configure and support security tools such as Windows Defender Proofpoint SentinelOne and ATP.
- Set up and support VPN access for clients; assist with network access and server connections.
- Use remote access tools to resolve technical issues and assist clients quickly.
- Manage and update logs keep accurate records of all work done and ensure all work is billable (target about 70% billable work).
- Communicate clearly using email Teams and phone (calls are often transferred to Teams chat).
- Monitor dashboards check for tickets to close or escalate and document all activities
- Support project-related tasks (like Outlook deployment or process creation) as needed.
- Join weekly meetings and provide updates on work done.
Requirements
- Experience in service desk or helpdesk support.
- Strong knowledge of Microsoft 365 SharePoint OneDrive and VPN setup.
- Familiar with ConnectWise and ITBoost.
- Able to use and understand security tools (Windows Defender Proofpoint SentinelOne ATP).
- Experience with remote access tools.
- Excellent communication and logging skills.
- Must be comfortable with answering 30 40 calls per day and managing high ticket volumes.
- Understand basic networking concepts; network engineer certification (MS-900 or similar) is a plus.
Benefits
Why You ll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with option to enroll more)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more
Let s Talk
If you re thinking this sounds like me it probably is. Click apply. We can t wait to meet you.
The role is focused on answering calls, handling tickets, and supporting clients' IT needs daily. You will manage Microsoft 365 issues, VPN setup, SharePoint, OneDrive permissions, and general technical support. You will also handle remote access tools, log work properly, and follow up on tickets. Responsibilities Answer phone calls, take messages, and manage tickets using ConnectWise. Handle password resets, Microsoft 365 support, VPN setup for clients, SharePoint and OneDrive permissions. Configure and support security tools such as Windows Defender, Proofpoint, SentinelOne, and ATP. Set up and support VPN access for clients; assist with network access and server connections. Use remote access tools to resolve technical issues and assist clients quickly. Manage and update logs, keep accurate records of all work done, and ensure all work is billable (target about 70% billable work). Communicate clearly using email, Teams, and phone (calls are often transferred to Teams chat). Monitor dashboards, check for tickets to close or escalate, and document all activities Support project-related tasks (like Outlook deployment or process creation) as needed. Join weekly meetings and provide updates on work done. Requirements Experience in service desk or helpdesk support. Strong knowledge of Microsoft 365, SharePoint, OneDrive, and VPN setup. Familiar with ConnectWise and ITBoost. Able to use and understand security tools (Windows Defender, Proofpoint, SentinelOne, ATP). Experience with remote access tools. Excellent communication and logging skills. Must be comfortable with answering 30 40 calls per day and managing high ticket volumes. Understand basic networking concepts; network engineer certification (MS-900 or similar) is a plus. Benefits Why You ll Love Working Here HMO, Dental, and Life Insurance for you and one free dependent from day one (with option to enroll more) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more Let s Talk If you re thinking this sounds like me it probably is. Click apply. We can t wait to meet you.
Education
Bachelor s degree in Information Technology, Computer Science, or a related field (Master s preferred).
Employment Type
Full Time
Key Skills
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