Housekeeping Dispatch

Why Ballys

Ballys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Role:

Monitors and dispatches incoming calls to housekeeping department and produces task assignment sheets daily.

Responsibilities:

Enhances the guest experience by providing exceptional service.
Prints and posts daily key logs for all housekeeping attendants.
Monitors Opera system for early check-outs and extended stays.
Updates due-out rooms with supervisors and enter in room discrepancies.
Logs all lost and found items in the proper book and follow-up with guests.
Radios all guest and other requests to proper personnel and enter into dispatch call log.
Generates and prints departure report and room move report daily.
Generates and prints reports as requested.
Monitors and logs on schedule any call outs tardies and no-shows.
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction revenues as well as reducing costs.
Establishes and maintain close working relationships with all Hard Rockers to ensure maximum cooperation productivity morale and guest service.
Resolves guest issues.
Adheres to department and property policies and procedures.

Upholds the Mission Statement We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests co-workers managers and vendors.
Maintain knowledge of the property including memorabilia.
Lives by the Hard Rock Values!

Knowledge Skills and Abilities Required:

A. Knowledge: The level of education experience and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage communication 10-key touch etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart (Examples: climbing balancing stooping kneeling crouching crawling reaching handling fingering feeling talking hearing tasting smelling color vision etc.)

Qualifications:

High school diploma or GED.
High energy level.
Good judgment and common sense.
Ability to work a flexible schedule.
Ability to communicate basic information to others.
Ability to understand and promulgate written memos instructions regulations.
Ability to effectively analyze and solve problems.
Knowledge of Opera.

Training:
All employees are required to complete mandatory compliance training within thirty (30) days of hire date then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline

Working Conditions:

Physical Demands How Often Environmental Conditions How Often
Standing O Extreme Cold F
Walking O Extreme Heat R
Sitting F Temperature Changes O
Lifting O Wet R
Carrying O Humid R
Pushing R Noise C
Pulling R Vibration R
Climbing R Hazards R
Balancing R Atmospheric Conditions R
Stooping R Cigarette Smoke R
Kneeling R
Crouching R
Crawling R
Reaching R
Handling O
Grasping O
Feeling R
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C

CConstantly (5-8 hours per shift) FFrequently (2-5 hours per shift) OOccasionally (Up to 2 hours per shift) RRarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

Little physical effort
X Light work
Medium work
Heavy work
Very heavy work

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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