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Job Location drjobs

San Francisco, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Under general supervision from a Director assumes responsibility for the day-to-day operational management of all overall program activities and functions for the Catholic Charities - St. Josephs Family Center SJFC. Temporary Housing Support services the hardest to serve families in the community of homelessness. The Site Manager (SM) will be responsible for the overall work product; initial intake support services and housing assistance. The SM provides homelessness services to families in San Francisco to help access: shelters develop housing diversion plans resources referrals. The SM ensures families are in a warm safe and respectful space for the duration of their stay in the Center. The SM along with Program Leadership ensures referrals coordination of services completion of intakes required shelter assessments and short-term case management are provided throughout the familys stay.

As such this position acts as a welcoming and knowledgeable portal to accessing services provided by SJFC. The SM listens and assesses each of the individual familys situations to determine the most appropriate services to stabilize the familys housing situation.

The Site Manager will work extensively with the community Access Points and other collaborative partners to ensure clients are successful.

This position is responsible for staff supervision developing implementing and evaluating program policies procedures and standards; determining program service levels and enhancements; as required developing and monitoring program budgets in conjunction with Director and Division leadership; providing technical advice and/or supervision to staff other departments the public and other agencies and performs related work as required.

  • Provide ongoing support services for clients living in the shelter setting including but not limited to information and referral for services.
  • Participate in all program activities/events for families of both programs; may include some weekends.
  • Assist Program Director/Management in the development maintenance and improvement of Performance Quality Standards PQI client and partner feedback and follow-up where necessary to ensure prompt and appropriate services.
  • Service Area:
    • In concert with the Program Director develop maintain and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data entry.
    • Supervise lodging/room compliance and turnover. Participate with other staff in the maintenance of a safe and healthful environment in the Center. Be trained and prepared to implement emergency procedures for groups or individuals and tend to emergencies as they arise.
  • Operations:Supports Program Director and manages staff and overall day-to-day in compliance with Catholic Charities policies and procedures and requirements to ensure that:
    • Policies and procedures are being followed that goals and objectives are met and that services and projects are being accomplished efficiently and effectively;
    • Collaborate with case management staff in the development and implementation of Individual Service Plans and provide ongoing follow-up with program participants;
    • Establish rapport and develop and maintain working relationships with human service agencies funders community members participants providers and other non-profit agencies; Provide staff support to commissions committees and task forces;
    • Complete all reports to contractors funders and facilitate related audits focus groups etc. monthly quarterly and annually;
    • Oversee technology systems and supervise the coordination of all programmatic data management systems etc.;
  • Purchase/order and monitor office supplies assist with tracking office expenses and invoices for the program.
  • Fiscal Management:Carry out sound fiscal management practices to include develop and monitor budgets. Complete billing coding and submissions to accounts payable.
  • Communication:Consistently practice effective mission-based communication across all levels throughout the organization and programs.
  • Leadership:
    • Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission vision and values of the organization.
    • Participate in related programs agency and community meetings as assigned.
  • Community:Develop and maintain positive professional relationships with collaborative service providers funders and communities.
  • Employee Development:
    • Timekeeping;
    • Manage the time usage and recording of reporting staff to include training disciplining scheduling directing developing and performance management of employees;
    • Organize orientations and provide training for collaborative Staff Partners and potential qualifying families as necessary to ensure smooth working relationships and accurate documentation.
  • Strategic Planning Support:
    • Implement strategic plan initiatives; generate and analyze service area data for input back into the plan; understands agency Managing-to-Outcomes cycle.
    • Generate monthly and quarterly reports in coordination with the program staff.
  • Supervisory Responsibility:
    • Plan organize direct and guide the operational activities on-site.
    • Participate in hiring training and performance evaluations of the operational staff.
    • Oversees and ensures compliance with contracts and agreements related to site operations and service delivery at the assigned location.
  • May act for the Director as assigned
  • Other duties as assigned.
  • Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Bachelors Degree in Human Services or four years related experience
  • 2 to 5 years experience managing programs
  • Experience working with families and homeless population

Knowledge Skills & Abilities:

  • Functional knowledge of Microsoft Office Products
  • Knowledge of mandatory reporting requirements for people working with ageing adults
  • Knowledge of issues facing homeless individuals
  • Must be able to read and write English
  • Achievement oriented
  • Teamwork and cooperation
  • Client centered
  • Organizational awareness
  • Strong coordination skills
  • Knowledge of community resources for population
  • Strong knowledge of substance abuse and mental health issues and treatment models including Harm Reduction
  • Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
  • Good written and verbal communication skills.
  • Ability to prioritize tasks with strong organizational skills
  • Knowledge of San Francisco County social services networks
  • Ability to design systems and processes to track data and monitor progress
  • Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening

Negative Tuberculosis Test: Required

First Aid

Certificate: Required

COVID-19

Proof of Vaccination: Required

  • Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
  • Is responsible for accurate and timely submission of case records.
  • Serves on a quarterly case record review committee for Performance and Quality Improvement
  • Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent bending standing stooping kneeling reaching twisting and walking.
  • Occasional lifting pushing and pulling.
  • Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.
  • Light work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
  • Driving is required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Contact with clients who may have behavioral and psychiatric problems including shouting use of profanity and inappropriate behavioral choices.
  • Noise level in work environment is usually moderate and consistent with a normal office setting.
  • Occasionally exposed to perfume or scents in personal care products used by clients.
  • Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures and receives instructions on assignments new policies or projects.
  • The work environment is a typical office environment.
  • Noise level in work environment is usually moderate in accordance with a typical office environment.
  • May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self harm and violence.
  • Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
  • The work environment includes contact with many children who may be loud and at times behaviorally challenged.
  • The work environment will include children ages 0 months to 5 years old.
  • The work environment will include children ages 4 to 17 years old.
  • The work environment will include children ages 8 to 14 years old.
  • The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
  • The worker is occasionally exposed to cleaning products.
  • The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint glue permanent markers dry erase markers and crayons.
  • The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
  • The worker is required to wear a respirator.
  • The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
  • The work environment includes traveling using various modes of transportation.
  • The work environment may include driving an agency vehicle.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA) Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services programs or activities. Furthermore Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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