Responsibilities:
- Hold accountability for Store target achievement and P&L responsibility.
- Monitor the daily operations at the store including customer experience escalations revenue and people related responsibilities.
- Ideate execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience.
- Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams.
- Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance.
- Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements.
- Liaise with the Sourcing / Product / Customer Service team to share feedback on products and processes as and when needed.
- Engage and motivate the team members towards target achievement customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store.
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