Hold accountability for Store target achievement and P&L responsibility.
Monitor the daily operations at the store including customer experience escalations revenue and people related responsibilities.
Ideate execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience.
Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams.
Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance.
Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements.
Liaise with the Sourcing / Product / Customer Service team to share feedback on products and processes as and when needed.
Engage and motivate the team members towards target achievement customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store.
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